All reviews

Rating Breakdown

  • 5
    93% (224 ratings)
  • 4
    3% (7 ratings)
  • 3
    0% (0 ratings)
  • 2
    1% (3 ratings)
  • 1
    3% (7 ratings)
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5 / 5 Share

March 1, 2021

We are yet to test out using the app but the customer service so far has been amazing. The team are super responsive and took the time to understand what we needed help with. We will be a long-term customer if we continue to get outstanding service like this!

Store

Riley

Using app

About 1 year

Total reviews

4

Average rating

5.0

5 / 5 Share

Feb. 27, 2021

PayWhirl makes managing recurring subscriptions TOO easy + their out-of-this-world customer support team = very happy customers/business partners. Definitely a must have addition to your store! Thanks Sergey & team!

Using app

About 18 hours

Total reviews

3

Average rating

5.0

5 / 5 Share

Feb. 26, 2021

Great, affordable option for my small business. I appreciated how easy it was to install; because I could install it myself, it save me a lot of money on engineering costs. Plus, their support team is amazing!

Using app

3 months

Total reviews

1

Average rating

5.0

5 / 5 Share

Feb. 26, 2021

This is a great app. And the stellar customer service is even better! Lincoln and Sergey got back to us right away and spent tons of time getting us up to speed and trouble shooting things on our end. There are real, great people building and supporting this app!

Using app

22 days

Total reviews

1

Average rating

5.0

5 / 5 Share

Feb. 25, 2021

I love the new version of this app. It was very easy for me to get all the functions I wanted on my website. I needed a few different subscription options for only about 4 products, and this worked perfectly. Thanks!

Using app

About 2 months

Total reviews

1

Average rating

5.0

5 / 5 Share

Feb. 25, 2021

App is awesome. Lets us manage subscriptions with ease. Plus these guys respond well when we have questions or needs. And they keep improving it, which is what you want in a technology partner.

Using app

3 months

Total reviews

2

Average rating

4.0

5 / 5 Share

Feb. 25, 2021

I took a chance in using this app and have been blown away by the level of service and support from the team at PayWhirl. This app allows our customers to easily sign up for a subscription service and took only a bit of tweaking on our end. And they're constantly updating with new features and services. Great product and great people.

Using app

About 2 years

Total reviews

1

Average rating

5.0

5 / 5 Share

Feb. 24, 2021

Sergey was amazing to deal with he went above and beyond with providing the service and on-going support we needed to launch Paywhirl.

Using app

About 1 month

Total reviews

6

Average rating

4.8

5 / 5 Share

Feb. 23, 2021

I have only had this app for about a week and I already know I have found everything I needed in this app. The customer service was amazing. They even gave me a follow up call to make sure that everything was working out and that all my questions were answered. I really LOVE this app!!!

Using app

8 months

Total reviews

1

Average rating

5.0

5 / 5 Share

Feb. 22, 2021

Ryan has been helping me so much setting up Paywhirl. There are limitations though with the app itself (which I'm sure Ryan knows about) that I hope can be improved on in the future.

Using app

About 1 month

Total reviews

2

Average rating

5.0

5 / 5 Share

Feb. 13, 2021

After comparing the options, PayWhirl was the only provider that was able to fulfill the special requirements of our business model (different minimum subscription durations per variant, but same frequency,...) Technical assistance during installation was incredible. Not only super-fast support but also really going deep into understanding individual needs and customizing the integration and appearance. Again, thanks so much Sergey (but also Chris and Ryan)! The app itself is awesome and the pricing very fair Keep up the good work!

Store

nomadi

Using app

Over 3 years

Total reviews

2

Average rating

4.5

5 / 5 Share

Feb. 12, 2021

I just installed. So far, so good. Great technical assistance during the installation. Thanks Sergey!!!

Using app

7 days

Total reviews

1

Average rating

5.0

5 / 5 Share

Feb. 11, 2021

App works very well for me, and also to mention the great assistance I've got from Larry who got a tech issue resolved quickly and efficiently for me too, much appreciated!

Using app

3 months

Total reviews

1

Average rating

5.0

5 / 5 Share

Feb. 9, 2021

PayWhirl made this process easy! They seemed to understand that there were a lot of people who were new to e-commerce, so they give you easy options for support calls. I spoke with Lincoln, and he was patient as he followed along on his test page so he could see what I was seeing. He made every step easy and even helped me calculate which plan was best for my business (which was NOT the highest-cost version!). Painless! Highly recommended.

Using app

About 2 years

Total reviews

1

Average rating

5.0

5 / 5 Share

Feb. 9, 2021

Where do I start, Sergey has saved me more than once! First I had mistakenly gone live before setting up my reoccurring subscriptions and PayWhirl has made that so easy. In regards to setting it up correctly, not just once but twice (when I changed themes) is where Sergey really came to my rescue. My shop was live and the anxiety was building, I spent about an hour with Shopify customer service when I realized they were not understanding what I needed, telling me to post a note to my clients at checkout. I messaged Sergey and within 2 mins it was set up correctly.

Using app

4 months

Total reviews

1

Average rating

5.0

5 / 5 Share

Feb. 6, 2021

Really solid tool for recurring payments. A lot of functionality and customization available out of the box. Highly recommend PayWhirl.

Using app

Almost 2 years

Total reviews

1

Average rating

5.0

5 / 5 Share

Feb. 6, 2021

Absolutely brilliant. I was in need of a simple recurring subscription for one of my products. Pay Whirl had a great range of plans and prices so I was able to find something suitable for me and wasn't overcharged as I am a smaller business. I had some difficulties integrating with my website theme and because I am new to shopify on the whole, but the team were so quick to respond jump on my website and take care of the installation themselves. This is SO helpful and take a weight of my mind. Would 100% recommend and will continue to use for our needs :)

Using app

About 2 months

Total reviews

1

Average rating

5.0

5 / 5 Share

Feb. 5, 2021

The app was fairly easy to install. While, I'm still in the process of gathering subscriptions from clients, and can't yet say how the app is working in realtime, I do give the customer service 5 stars. Ryan was very helpful and answered by questions in a timely manner and I look forward to trying this app out.

Using app

Over 3 years

Total reviews

1

Average rating

5.0

5 / 5 Share

Feb. 5, 2021

It just works! Want a subscription on one variant and not the other? Easy, done - just untick a box! On ReCharge you need custom coding and if you move the variants around, then it doesn't work. It is cleaner looking, no issues whatsoever. Support is fantastic too

Using app

11 days

Total reviews

1

Average rating

5.0

5 / 5 Share

Feb. 5, 2021

This is by far one of the best apps ever on Shopify and definitely the best subscription app. I have used the previous version of the Paywhirl app for almost three years now and recently added this new version to our new magazine title's store. It looks fantastic, it is easy to use, it integrates really well. It quite simply does everything we need it to and so much more. The Paywhirl team and the customer service provided is second to none. Every single time I have emailed the team the response is not only quick but they go above and beyond to help. I should say the questions I have are not issues with the app in anyway as I have never experienced any issues with it. I have even asked for help with my Facebook conversions and the team did a bit development work for me to help. Something that was in my view beyond their remit.

Using app

About 2 years

Total reviews

1

Average rating

5.0