All reviews

Rating Breakdown

  • 5
    93% (224 ratings)
  • 4
    3% (7 ratings)
  • 3
    0% (0 ratings)
  • 2
    1% (3 ratings)
  • 1
    3% (7 ratings)
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5 / 5 Share

Feb. 4, 2021

Just what I was looking for, ideal way to offer more value to your customers and promotes brand loyalty. The support team are great also.

Using app

5 months

Total reviews

6

Average rating

5.0

5 / 5 Share

Feb. 3, 2021

Great app with even better service. Have been using it for a while now. Would definitely recommend this!

Using app

3 months

Total reviews

3

Average rating

5.0

5 / 5 Share

Feb. 2, 2021

I am so happy with this app!! We sell a quarterly subscription box and had developed this internal procedure for managing subscribers via a waitlist that was complicated and messy. We didn't want to end up with wonky billing cycles (i.e. someone being billed months before they actually received anything). Paywhirl added the feature to be able to adjust billing cycles, which is a game-changer that simplifies our business so much! Someone can join anytime, then we can adjust future billing dates to be two-weeks before we ship. Everything else within the app works great too. Customer service has been SUPER responsive when I've had a question. Highly recommend!

Using app

About 1 year

Total reviews

2

Average rating

5.0

5 / 5 Share

Feb. 2, 2021

The support team is great , they respondend me instantly . Unfortunately the app doesn't work in my country for the moment.

Store

YT EDIT

Using app

3 days

Total reviews

1

Average rating

5.0

Developer Reply

Hey there, I'm sorry to hear you had problems getting the app to work. We do have several merchants who use Narrative and we'd be happy to assist with installation if you reach out to [email protected]. We provide a FREE install service and can support most themes with a bit of tweaking. The narrative theme was actually one of the themes we launched with so unless it's been heavily modified, we can help you get subscriptions working on your store.

5 / 5 Share

Feb. 2, 2021

Great subscription app with the right features to help you run your business in the easiest way. Things like the ability to customize the resub date, pause/cancel features and more!d

Using app

About 2 years

Total reviews

1

Average rating

5.0

5 / 5 Share

Feb. 1, 2021

Very impressed with Paywhirl. Easy to setup and customer service was super fast, responsive, and professional. Very satisfied thus far!

Using app

3 days

Total reviews

4

Average rating

5.0

5 / 5 Share

Feb. 1, 2021

Does what we need it to and even develops it as we need it to! The customer service is excellent. Very responsive and understanding about our needs. I highly recommend PayWhirl for subscription service businesses who are just starting out and don't want high prices for complicated apps they don't need.

Using app

2 months

Total reviews

1

Average rating

5.0

5 / 5 Share

Feb. 1, 2021

I am so happy I found PayWhirl! Support 10+ Ease of Installation 10+ Customer Use 10+ This app is exactly what I wanted & needed for my website. Being able to manage all of my subscription orders thru Shopify with PayWhirl is a huge time saver and bonus. Great job PayWhirl!

Using app

Over 3 years

Total reviews

5

Average rating

4.6

5 / 5 Share

Jan. 25, 2021

Installation is easy, since PayWhirl integrates with so many Shopify themes. In my case, I have a theme that required a wee bit of manual coding. Tech support from PayWhirl was super responsive about helping me install snippets, troubleshoot a theme conflict and optimize my store's performance in less than 30 minutes.

Using app

About 2 months

Total reviews

1

Average rating

5.0

5 / 5 Share

Jan. 25, 2021

This is the subscription app you want to use. Infinitely better than the bloated, inject tons of code into your theme, hard to set-up, hard-to-main, and expensive Bold/ReCharge options. Highly recommended!

Using app

Almost 2 years

Total reviews

1

Average rating

5.0

5 / 5 Share

July 15, 2021

The team at PayWhirl are one of the most responsive customer service teams I have ever dealt with. I know there are other subscription apps out there but the reason I continue to work with PayWhirl is because they respond so quickly to every query I have and the team are committed to constantly improving their app. Thank you Sergey and Lincoln at PayWhirl.

Using app

8 months

Total reviews

1

Average rating

5.0

5 / 5 Share

Jan. 22, 2021

Tricky to set up on your own, but thankfully Sergey helped me for an hour on a Friday night and went above and beyond to make sure it was working correctly. So far, so good! Very excited to use PayWhirl and hopefully we have many buyers choosing the subscription option.

Using app

12 months

Total reviews

5

Average rating

5.0

5 / 5 Share

Jan. 22, 2021

I had to switch to an online platform after my studio shut down in 2020. In order to keep my clients engaged, I decided to provide a monthly subscription Art Box. I am the most "non-techy" person ever and PayWhirl has proven to be the perfect fit for my needs! Not only was it super easy for me to install by myself, but the support with any issues has been exceptional! I even had the privilege of speaking to a real human on the phone for help! I highly recommend this app. It is seamless! You won't be disappointed!

Using app

11 months

Total reviews

1

Average rating

5.0

5 / 5 Share

Jan. 21, 2021

Great app so far and wonderful support team. They helped me with a little coding issue on our end and got everything working. The dashboard is super clear and to the point.

Using app

1 day

Total reviews

2

Average rating

5.0

5 / 5 Share

Jan. 20, 2021

I recently decided to provide a subscription service for my products, and came across PayWhirl. As I'm naturally a skeptic, I didn't have high expectations. But let me tell you, they have greatly proven me wrong! The process was incredibly easy, and whenever I had any issues, they were there to help out (Thank you, Sergey)! If you are considering using a subscription model for your store, look no further. Simple, effective, and totally worth the price. Highly recommend,

Using app

Over 2 years

Total reviews

1

Average rating

5.0

5 / 5 Share

Jan. 19, 2021

WOW! What a breath of fresh air. I have had some really bad experiences with subscriptions but let me tell you the folks at PayWhirl are amazing. Installation was done without any hiccups and we are already accepting new subscriptions. If you are on the fence, don't be - this app is a dream. So glad I decide to take the leap.

Using app

8 months

Total reviews

1

Average rating

5.0

5 / 5 Share

Jan. 15, 2021

Great payment app and superb customer support. Love how it's integrated inside Shopify much better than other apps. Thank you!

Using app

10 months

Total reviews

4

Average rating

5.0

5 / 5 Share

Jan. 15, 2021

I love the guys at Paywhirl. Their customer service is excellent. They are super quick to respond and very happy and fast to help out. We have been looking at many different apps and checking which apps would work together well and had a lot of questions for these guys. They have been super throughout this whole process. I would give half a star less for the app functionalities however, as there is no option to charge VAT to customers even when on product level the box charge VAT is checked. We have to do a manual workaround so if this could be incorporated it is absolute perfection..

Using app

4 months

Total reviews

4

Average rating

5.0

5 / 5 Share

Jan. 13, 2021

Really great service, Paywhirl were able to get us up and running in no time at all. I would recommend Paywhirl for hassle-free setup any day.

Using app

About 4 hours

Total reviews

1

Average rating

5.0

5 / 5 Share

Jan. 13, 2021

Paywhirl was extremely to use, and even when I had problems i reached out to the team and they solved my issue very promptly highly reccomend!

Using app

14 days

Total reviews

1

Average rating

5.0