MB Custom Home Decor review for Pop‑Up Hero: Pop Ups & Banners

I am sincerely sorry to hear about your recent experience with our Shopify app and the distress this has caused. It's disheartening to learn about such incidents as they are completely against our company's values and professional standards. We strive to provide excellent service and support to all our customers, and I regret to hear that we fell short in your case. Firstly, please allow me to apologize for the technical issues you experienced with the app, and more importantly, for the lack of response from our customer service team. We are currently investigating this matter and we are committed to improving our communication channels. With regards to the allegations about harassment, I assure you that our company in no way endorses, encourages, or engages in such actions. Respect and privacy are cornerstones of our business ethics. If this situation has occurred, it's certainly not representative of our ethos and we condemn it in the strongest terms. I kindly request you to share more detailed information about these incidents at your earliest convenience. We take such matters very seriously and will promptly conduct a thorough internal investigation. If any employee or associate of our company is found to be involved in such activities, we will take appropriate actions. Our primary goal is to help our customers succeed in their business by providing effective tools and excellent customer support. We're sorry that you had a different experience, but please know that we value your feedback and we are more than willing to help in any way possible to improve your experience and restore your trust in our app. Thank you for your patience and understanding while we work to resolve this situation. We are committed to turning this around for you. The AdPerfect Support Team.