All reviews

Rating Breakdown

  • 5
    84% (32 ratings)
  • 4
    5% (2 ratings)
  • 3
    3% (1 ratings)
  • 2
    3% (1 ratings)
  • 1
    5% (2 ratings)
Review RSS Feed Review RSS Feed

2 / 5 Share

Nov. 20, 2022

The app i snot showing in my store and my trial is about to expire. I need help and sent emails but no help. Please help. I really want to use this app.

Using app

2 days

Total reviews

41

Average rating

4.1

Developer Reply

Hi Nichole, very sorry about this. We received your support ticket during the weekend and we were off. We have already answered your email but haven't yet received your reply. We will be happy to help you fixing this problem, please let us know.

5 / 5 Share

Nov. 14, 2021

Great personalized recommendations. I needed some custom css & the team were very helpful and implemented my requests straight away.

Using app

10 months

Total reviews

2

Average rating

5.0

Developer Reply

Hello Caitlin, We are glad to hear that you are happy with the support you received. Please do not hesitate to contact us if you have further requests. Best Regards, Ilke from Customer Success

5 / 5 Share

May 21, 2021

Great App and great Support. After trying 10+ Apps, this is exactly what I was looking for... Lots of AI possibilities, easy to customize and install!

Using app

5 months

Total reviews

4

Average rating

5.0

Developer Reply

Hello Stefan, Glad to hear that you liked our app and are happy with the support you received! Thank you for your encouraging comments. We'll always be happy to help :) Best Regards Ilke from Customer Success Team

5 / 5 Share

April 10, 2021

WOW! im impressed! I just installed this app, its one of the easiest most seamless apps i have installed from Shopify. i really like it, hopefully we´ll sell well with it too :)

Using app

About 1 month

Total reviews

1

Average rating

5.0

Developer Reply

Hello Katarina, Thank you for your awesome comment - we are glad you liked the app! Please let us know if you need any help on the way. Best regards Ilke from Customer Success Team

5 / 5 Share

April 9, 2021

This app is really good for personalised recommendations. For our store we required some customizations and they were super quick in doing those. Kudos to the technical and support team. Special mention to Selim who understood and addressed all our queries and requirements patiently.

Using app

About 1 month

Total reviews

7

Average rating

4.3

Developer Reply

Hello Payal, Great to hear that you are happy with the support you received. Selim is our superstar technical support manager! He is even more motivated now that you praised his work :) Best regards Ilke from Customer Success Team

5 / 5 Share

March 9, 2021

This app has a lot of onboard options already but we contacted their support team to create a custom recommendation feature which they did in 24 hours. Ali, the Technical Support Manager has been a great help!

Using app

4 days

Total reviews

5

Average rating

5.0

Developer Reply

Dear Jonathan, Thank you for this great review! We are glad to hear that you are happy with the support you received. We'll be here if you need any other help. Best Regards Ilke

5 / 5 Share

Jan. 20, 2021

Great app and greater customer support! They listen and try to address all your needs. Give it a try, you won’t regret it.

Using app

18 days

Total reviews

2

Average rating

5.0

Developer Reply

Dear Tugba, Thank you for your review, really appreciated. Happy that we could help! We also enjoy working with you, please let us know if there is anything we can help you with. Best regards Ilke from Customer Success Team

5 / 5 Share

Jan. 4, 2021

The app is spot on for providing apt recommendations to buyers. The customer service is also on point with fast & effective responses!

Using app

Over 1 year

Total reviews

4

Average rating

4.8

Developer Reply

Hello Arbaaz, Thank you for this review, very much appreciated! We enjoy working with you and hope that our collaboration will continue to help your sales grow in the upcoming months. Best regards Ilke from Customer Success Team

5 / 5 Share

Nov. 14, 2020

Great app and design !Easy to set up and with many customization options. Fast and responsive assistance.

Using app

9 days

Total reviews

10

Average rating

4.9

Developer Reply

Paolo, great to hear that! We are happy we could assist you. Please let us know if you need any other help. Best regards Ilke from Customer Success Team

5 / 5 Share

Oct. 6, 2020

This app is amazing, their team is great, and the way it makes my store look is wonderful. Simple as that. I've been looking for some way to display recommended products on various pages for a while now, and Personalized Recommendations is the perfect fit! The app's algorithm recommends items which are similar to what is being looked at, and many features are customizable in order to integrate in the best possible way with your store. Plus, their customer service team is excellent! They helped me set everything up just the way I like it, answered all of my questions, and were very kind and professional throughout the entire process. I am very happy that I decided to go with them for my store's needs. I definitely recommend them!

Using app

12 months

Total reviews

4

Average rating

5.0

Developer Reply

Hello Michael, Thank you very much for this amazing review! We are glad that we could help. Please let us know when you need support. Happy to be working with you :) Best regards Ilke from Customer Success Team

5 / 5 Share

Sept. 25, 2020

Great app with fantastic customer service. The team were happy to help me with my requests for which I'm very appreciative. Also like their email to customers feature. Very useful!

Store

pout

Using app

10 days

Total reviews

4

Average rating

4.5

Developer Reply

Hello Gladys, We are glad to hear that you are happy with the app and the support you received :) Please let us know if you need any other support on the way. Best regards, Ilke from Customer Success Team

5 / 5 Share

Aug. 18, 2020

I have received brilliant support and a memeber of the team created a spacial customisable rule for me so I could have more autonomy using the app. It works well and i am impressed with the service I've received.

Using app

8 months

Total reviews

2

Average rating

5.0

Developer Reply

Hello Emma Jayne, We are glad to hear that you liked the app and are happy with the support you received. Please reach out in case you have any questions. Best, Ilke from Customer Success

5 / 5 Share

Aug. 7, 2020

Great app with excellent support. I needed a way to specify specific related products at a product level and this allowed me to do it. The support is also very responsive and friendly and solved my issue on first attempt. Would recommend.

Using app

2 days

Total reviews

1

Average rating

5.0

Developer Reply

We are glad to hear that you are happy with Perzonalization :) Please let us know if you need any other support from our side. Best regards. Ilke from Customer Success Team

5 / 5 Share

July 2, 2020

We are using Personalized Recommendations as our primary recommendation engine, and it has increased the number of orders with multiple products by 30% since we started using it. There are interesting features we are still exploring for automated emails. The Perzonalization team is super helpful and responsive, we strongly recommend them!

Using app

11 months

Total reviews

1

Average rating

5.0

Developer Reply

Hello Floriane; Great to hear that you are happily using Perzonalization :) Automated emails is a feature we are also excited about. Let's keep on growing Hiver, the honey beer's sales! Best regards Ilke from Customer Support

5 / 5 Share

March 25, 2020

I was recommended this app and installed it on my loose-leaf tea website, its easy to use, test and launch. I had a few hiccups with my browser blocking the pop-up on certain pages and implementing it on all of my collection pages as it defaults to one collection page but I jumped on their customer support and had everything fixed within 24-hours. They were super helpful and now its all working smoothly! My only recco would be for the app to support the pop-up or slide-out cart pages as those are common on peoples website and would be very beneficial to have on those. Also, during check-out to attempt a last minute up-sell.

Using app

6 days

Total reviews

3

Average rating

5.0

Developer Reply

Hello Cassandra, Thank you for your review! Great to hear that you are happy with the app and the support you received. We do appreciate your suggestions, which gave us a food for thought. We'll be considering those features in our product roadmap. Cheers, Ilke from customer success team

5 / 5 Share

Dec. 27, 2019

Highly recommend! Worked well for our site and overall was very pleased with the customer service- the team was quick to reply and provided detailed answers when necessary. The team was also very flexible in implementing custom edits to the product blocks, as well as setting up A/B testing.

Store

CALPAK

Using app

About 2 years

Total reviews

1

Average rating

5.0

4 / 5 Share

June 22, 2019

This app is bitter sweet! I have used a lot of similar apps and this is definitely my favourite! However, I had to un-install due to the majority of other complaints which is the pricing strategy for this app. I would prefer to have a set price and not constantly watched my views. And being charged per views isn't quite efficiently because it doesn't mean I am making enough sales and the prices based on the views isn't favourable. Please work on your pricing! I absolutely love your app, or think about other ways to set your prices for example, by focusing on sales or increase the view per package. Thanks

Store

J'riel

Using app

4 months

Total reviews

1

Average rating

4.0

Developer Reply

Thank you for your review! Your opinions mean a lot. Have you had a chance to check our new pricing? You may find it on this app listing page. I believe you’ll like this one as the pricing tiers are now quite large and you’ll not need to worry about increased recommendation views. Hope you’ll like it. Looking forward to seeing you on board!

3 / 5 Share

May 26, 2019

Really nice app. Looks clean and professional, works like a charm. I just don't like how you have to pay more because you have more views (whether customers engage or not.) I don't mind paying for apps that add value to my store, but I prefer one set price so I don't have to monitor usage. Switched to another app that's $3.99/mo with no caps and more specific customization.

Using app

About 9 hours

Total reviews

20

Average rating

4.6

5 / 5 Share

May 14, 2019

A great, simple to use app that automatically populates recommendation and related product widgets. The support and communication from the team is excellent. The analytics seem to be great too, so you can see the benefits of the app. My only downside is that it is expensive. We have found from our trial period that we are getting a 2.5x ROI. I am hoping to see that improve over the next few months or we may have to reconsider.

Using app

Over 1 year

Total reviews

5

Average rating

5.0

1 / 5 Share

April 20, 2019

I used the 'free' Plan and was charged for the month. Needless to say I don't use the app anymore. When you're tricked into using something on goodwill this doesn't feel right

Using app

About 2 months

Total reviews

5

Average rating

4.2

Developer Reply

Hello, thank you for sharing your thoughts with us. I am sorry to hear that your experience with our app has not been so good. I'll try to help you with this. I reviewed your store's situation. Your store's usage seems to have crossed our free plan threshold which is 200 recommendation views/month. You may find more information regarding our pricing here: https://www.perzonalization.com/pricing/. For the last period, your store's recommendation views have been +2000 and that corresponded to 19.99 USD charge. Recommendation views are usually close to the pageviews number that you will see on Google Analytics. Please kindly review your store's stats on your analytics tool and if you believe there has been an error, reach us via [email protected] - we'll have our tech team investigate the situation.