Pfand ‑ Deposit & Cart Fee
Create Mandatory, Optional Deposit & Surcharge Fees -Fixed/%
Rating
4.5
feedback
14
chart
#5,706
Reviews Over Time
App Ranking
Time spent using app
-
Less than an hour
0%
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Less than a day
36%
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Less than a month
50%
-
Less than a year
14%
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More than a year
0%
Reviews Summary
The reviews for this Shopify App are quite mixed, with both positive and negative feedback. On the positive side, users appreciate the functionality of the app in adding transaction fees and custom developments. The customer support team is praised for being responsive and helpful in resolving issues. However, on the negative side, some users experienced slow loading times, technical difficulties, and challenges with communication from the developer. There were also complaints about billing issues and lack of clarity in responses from the support team. Overall, the app seems to work well for adding fees and customizations, but there are concerns about performance and customer service.
Highlights
Review RSS Feed
All reviews
Nov. 27, 2025
Nitesh und sein Team machen hier eine fantastische Arbeit. Selbst Custom-Entwicklungen sind teils möglich. Eine echte, nahbare Kommunikation und alle Probleme wurden bisher seitens dem Entwicklerteam gelöst. Eine große Empfehlung wer ein echtes und Logisches Pfandsystem braucht - vor allem im DE Markt. Wir als Online-Store und Retail-Store sind absolut zufrieden mit der Lösung hier. :) Ich freue mich auf die weitere Zusammenarbeit.
April 8, 2024
VERY BAD SERVICE!! the application does not work, I immediately wrote to the technical service and they still have not replied after 4 days! This morning the application is impossible to open. DNS error! Warning! uninstalled immediately!
Hello Fratelli Matasci, Due to some personal issues,was away, we are back ! Please mail us at [email protected] <3 we always look forward to serve you the best, What new: The all new POS application is live, hope you love it.
Nov. 11, 2023
Fantastic little app at a great price. Excellent customer care. I was trying to figure out a way to add a 2.8% fee to certain transactions on my POS only and this works perfectly! I'm impressed, usually I only find frustration in apps.
Nov. 9, 2023
Thank you Niyam for your help with setting up the rates. The app works as expected.
Oct. 20, 2023
We hoped this app would help us with adding a transaction fee for credit cards. We had a difficult time getting answers from the app developer, and once they did the answers were not clear. We uninstalled the app after 7 days (which is the trial period) and they still charged us. We contacted them to ask them to reverse the fee, and they refused to do so. We were never able to successfully use the app, and got no value from it. It likely works well for other things, but not what we were trying to do. I do not recommend this app as the developer does not seem to be very professional or care about customer service. The fact that they would not refund us, even though we installed and uninstalled the app within their trial period (Installed on September 15th and uninstalled on September 22). Update: They issued us a refund after saying they wouldn't, only after we left this review and after Shopify Support directly instructed them to do so (because we only used the app during the trial period). Shopify does not manage refunds, it is on the developer to do so. I would have considered changing my review, but then they responded initially to this review by saying "2. The charging is managed by Shopify not us, for god sake don't lie." which is defamatory, and obviously so considering Shopify support confirmed.
Thanks for your feedback, I'm replying this for future merchants, 1. We have refunded the user back, the proof: https://postimg.cc/B8hNsGgX 2. Please Note : The charging is managed by Shopify, not us. (Please read the privacy policy) 3. The Store has consumed the app straight 7+ days, it was upto us to refund it or not, we decided to refund it, but this is what we get :)
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