Pfand ‑ Deposit & Cart Fee

The reviews are overwhelmingly positive, with most merchants praising the app’s support team as the standout feature. Users repeatedly mention fast responses, helpful troubleshooting, and hands-on assistance through chat, Zoom, and even direct system access. Several reviewers say the app solved specific business needs well, especially for fee and deposit/Pfand calculations, and some note that custom or market-specific setups were handled successfully. A few also highlight good value and smooth operation once configured. The negative feedback centers on reliability and support consistency. Some users report serious technical issues such as DNS errors, slow loading, cart update delays, reload loops, and missing fees, which affected store performance. Others were frustrated by delayed or unclear support responses, especially in urgent situations, and one reviewer complained about being charged after uninstalling during the trial period and having difficulty getting a refund. Overall, the app appears effective for many use cases, but the experience depends heavily on setup quality and the responsiveness of support when problems arise.