Zettai Hobby review for Pixc: Photo Resize
July 9, 2020
Very bad support! The app worked but for the past 2 days when i tried to use it, the images did not get resized and i got charged for it. When i contacted support, this person called Jessie saw my messages and respond like 2 to 3 times then after that radio silence. So now i am stuck with charged bills for app not work, bad support from the developer and my store in a complete mess because of the app not working! And to add on, this is a VERY EXPENSIVE app to use, it says that it charges $0.05 per image to resize and this number goes up really really fast and i got a feeling the charges are not accurate, as sometimes i felt that i got charged more. The charges adds up very fast if you have a lot of images to upload. I would strongly suggest other app which is much cheaper!
Thank you for your feedback. I'm sorry that you had a bad experience with our app and our support. We had recently made some changes to our support team as we grow and it has affected our response time. We have noted this so we can improve our processes for you. As for the charges, we have been told that Shopify has completed the refund. I believe Jessie coordinated this with you. We have also cc'd you to the email thread with Shopify support so you can receive their reply immediately. We always work hard to improve our apps and our processes to provide a better experience for our customers. Again, we're sorry about the bad experience you had with our app. We'll take this as constructive feedback to make our app and processes better. Please email us if we can assist with anything else.
