Dr-Kimoto review for Opinew Product Reviews App UGC
July 25, 2019
The app is great - when it works. I've used it on a couple of my stores and every store has had problems with reviews randomly disappearing... Yesterday I was left with just 3 reviews out of the few hundred I imported on one store - which looked bad for customers. Support is a bit sketchy. They acknowledge something is wrong - and then...do nothing happens to fix the problem!
We're sorry to hear about your experience with disappearing reviews on your stores, and we apologize for any inconvenience this may have caused. We understand how this can impact the perception of your store by your customers, and we take your concern seriously. We also regret that our support didn't meet your expectations and apologies for any undue stress. Please be assured that our aim is always to resolve any issues promptly. Your comments have been shared with our team and we’re closely looking into why the issue wasn’t resolved. We’re taking steps to ensure that our support responses are more proactive and helpful - so issues like this don't happen again. Your review is crucial to us because it helps us understand where we need to improve. If you'd be open to it, could you share more insights about when and how these issues occurred? That will help us ensure it's fixed completely. Thank you for your patience, and we appreciate you taking the time to leave a review. Best Regards, The Opinew Team
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