Audiophile Store review for Opinew Product Reviews App UGC
Nov. 15, 2023
Very disappointed with this service of late, they changed their plan and fee structure and did not advise me, all the features I was paying for become redundant and I needed to upgrade to get features back at a significantly higher price, their customer service is appalling now, they do not respond at all. I don't recommend this app.
We're truly sorry to hear about your recent experience with our service. We deeply regret any inconvenience you faced regarding our updated plan and fee structure. Our aim is to keep our customers informed about any changes, it seems we fell short this time. We also understand your concerns about the customer service and we genuinely apologize if you felt our response times were too slow. Improving our communication is paramount, and we're taking your feedback to our team for immediate action. Lastly, we value your recommendation and we're saddened to know that we did not meet your expectations this time. We hope to have the chance to rectify this and regain your faith in our service. We would appreciate more feedback from you to better address the issues you've faced. Thank you for bringing this to our attention. Best regards, Opinew Team
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