The Hook Up review for Opinew Product Reviews App UGC

This app has gone downhill fast. Prices have skyrocketed, and they've stripped away features that were part of the base paid package. Now, I have to pay FIVE TIMES MORE just to respond to reviews on my products—a feature that was previously included. This is a blatant cash grab that completely disregards the small businesses Opinew claims to support with said package. Customer support has become a nightmare. It takes forever to get a response, and when you finally do, the reps act clueless. One even told me there was no record of our previous conversations. I HAD TO INCLUDE SCREENSHOTS OF PREVIOUS MESSAGES BEFORE I GOT SOME HELP. This level of incompetence and disregard for loyal customers is infuriating.