Photobear: Image & SEO booster
Make all photos load faster and look way better with...
Rating
4.3
feedback
22
chart
#2,185
All reviews
Rating Breakdown
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May 25, 2024
So far good and nice service, I'm waiting a few days for help to conclude the final rating but so far nice!
July 15, 2023
Excellent support from Uri and the team, Shopify were completely unwilling to help us get the app up and running due to a bug on the Shopify side but Uri found a manual work around for our 3500+ photos and has manually done this - great service
July 6, 2023
At $49 a month, this is the most expensive app I've downloaded and the most disappointing. First, it barely enhanced any of my photos. Second, the speed of my website did not go up. Third, some of the main features are broken (the photo editor) and when I sent an email about it to their "top-tier" customer service, there was no response or fix for over a week. I finally messaged them again and they told me to use their website for 2 free images and they'll work on fixing the shopify app with no ETA. Now I've just gone ahead and downloaded TINY and regret paying for this in the first place.
Please reach out - not sure how we got to this state, and I hope to win you back. As you can tell from the rest of the reviews, this is not a representative experience. For people who read this app: our pricing is not a flat 49$ a month, this pricing is reserved for stores with a very high amount of products only (our entry tier is 19$/mo).
March 23, 2023
Great app for automatically optimising pictures when you add new products. I'd love an option where all images (on homepage and pages for example) are automatically optimised as well. Great and speedy customer support.
April 5, 2023
UPDATE 2: I'm disappointed with the app's lack of responsiveness. While it does a good job of optimizing pictures, it fails to enhance new low-resolution pictures, and my attempts to get clarification via email have been unsuccessful. Additionally, the manual enhancing option generates a .bin file instead of an image file when used on mobile. It's frustrating that leaving a negative review seems to be the only way to get the help I need. I hope the app's support team improves their communication and responsiveness so users can get the support they need without resorting to leaving reviews. UPDATE: After my review and the few hiccups described in it, Uri was quick to react and worked tirelessly over the weekend to fix the issue. I appreciate his efforts and waited an extra three days before posting this update to ensure the problem is solved, which appears to be the case. Therefore, I am happy and giving an extra star for the service and the fact that the app is now working. However, I still do not give 5 stars as I believe an intermediate plan charged $20-30 for 5,000/7,000 photos would be more appropriate. The current jump from a 'FREE plan' to a '$50 plan' when you have a medium website is quite steep and may deter some potential users. Uri also promised to look into providing more transparency when a process is running, which is a good step forward, considering my previous suggestions were simply ignored until today. I still would have appreciated a proper explanation for the crashes (corrupted images, files too big, etc.) ;) Overall, the app is effective, and I really appreciate the monitoring feature, which reduces work. The app is also unusual in that it can increase resolution AND reduce file size without using two different apps (= no conflicts). I would like to give a special mention to the fact that it is really doing a great job at reducing the size!" ---------------------- The support experience was also very average. There wasn't much communication, and most of the time, I received an automatic message saying that optimisation was done. The director, Uri, claimed to be available for support in his welcome email and even urged me to "try him," but when the app got stuck at the first use, I never received a response after reaching out. I had to contact support and include him in cc. Not a good start but it's representative of the overall experience. While the app is decent, it isn't outstanding, especially given its price. When the app doesn't work, it can be frustrating as it randomly stops and restarts working, leaving you with no idea of what's happening. At times, I even suspected that the app wasn't using real AI but instead people manually optimising files. In conclusion, I'll likely switch to another app as soon as I have time to explore other options unless this app improves visibility on the process. I'm unsure if this will happen since I never received a response to my email suggesting ideas like having a log or progress bar.
--- UPDATE --- Glad you saw my commitment to make things right and updating the review accordingly. Still holding out hope that we'll outperform enough to earn the last 5th star, anything else is always a disappointment for me. Thanks for being fair minded and working with me to resolve the issues we've encountered. Cheers, Uri --- END UPDATE --- Hi! First I want to thank you for being at least even handed in your review. Many people jump to 1 start at the slightest annoyance, and I appreciate that you actually wanted to be fair here. I tried to find what email you sent that I didn't respond to, and I wasn't able to find that's associated with EyfoodFactory. I'd love to dig into it and see how I missed you! Our app did indeed have an outage where results weren't being produced, but that issue has been fixed. Results are being generated automatically by AI. It's infeasible to optimize thousands of photos with humans in the loop, and certainly not give an immediate landing page experience that previews the optimization just as soon as you install the app. I recognize that you're being very even handed and honest in your review. I still don't know how we dropped the ball on an email you sent to us - but if I can still fix this, please reach out at [email protected] and I'll make it right.
Feb. 21, 2023
This app is incredible. It has helped optimize our photos and the AI SEO description tool is amazing. The best part is Uri the creator goes above and beyond for you. The app does exactly what it says it will do. If you get hung up Uri will personally help you and does not stop until he fixes your issue. You can tell Uri is passionate about his work here. He wants to see everyone's store to succeed and look good succeeding. He even helped answer some questions and gave some very helpful insights that we had that were non-related to SEO and photo optimization about our store front.
Thanks a ton for this wonderful review! I'm always available if you need more hand on assistance :-)
Feb. 18, 2023
Awesome app. Does what it says it will and very well. The founder, Uri, even helped me try to get my site running faster. Would highly recommend!
Many thanks for your lovely review! Glad we were able to speed up your page speed through our image optimization!
Feb. 14, 2023
Photobear is a fantastic Shopify app that aims to solve two critical problems for online store owners - slow image load times and poorly written product descriptions. The app utilizes the power of AI to optimize images and write SEO-friendly descriptions, ultimately enhancing the user experience and increasing search engine visibility. One of the most significant advantages of Photobear is its ability to speed up image load times. This feature is incredibly crucial for any online store since a slow-loading website can lead to a higher bounce rate and ultimately negatively impact sales. With Photobear, images are compressed and optimized automatically, which ensures that the website loads quickly and efficiently. In addition to this, Photobear's AI-powered product description writer is an excellent feature for any online store that wants to improve its search engine ranking. The app's natural language processing algorithm analyzes product information and generates unique and SEO-optimized product descriptions in seconds, saving store owners a significant amount of time and effort. Overall, Photobear is a must-have app for any Shopify store owner who wants to enhance the user experience, increase search engine visibility, and drive sales. The app is easy to use, requires minimal setup, and is reasonably priced. With its AI-powered image optimization and product description writer, Photobear is a valuable tool for online store owners looking to improve their website's performance.
Wow, what a glowing review! Thanks a ton for taking the time to write this! I'm very glad to see you see the value we're bringing to Shopify merchants. Keep rocking!
Jan. 26, 2023
Great app and has helped me massively in being able to improve the quality of my photos, which is so important to any business. And Uri (the founder) has been really helpful with a few questions I had too.
Jan. 22, 2023
I tried the app and it is useless! regret installing it! image sizes remain the same even after the app says that sizes are now optimized and website will load faster. I wrote directly to the owner (URI) who promises that he will reply in less than one hour but I didn't hear back from him
UPDATE: I tried reaching out to the reviewer repeatedly to figure out what went wrong, and not getting any response. If you're reading this, I encourage you to read all the other reviews - this is literally the only 1 star review here, and I'm still holding out hope that the reviewer will answer my emails and give me a chance to convert this to a 5 star review as well eventually... Brandat - I'm still available any time at [email protected] -- Original reply --- Hi Brandat! You're our first review that's not a 5 star review, and I'm sure if you talk to us we'll get you to turn this one around too - this has to be some sort of mistake or miscommunication. First: I'm afraid I don't see any email that was sent to us from your store's email - let's connect as a first priority: 1. My personal email: [email protected] 2. You can book a Zoom call with me: https://calendly.com/photobear/intro-call Happy to follow up with a head to head comparison of all the images on your store and see why you believe their sizes haven't changed. I can access copies of your original photos and our result photos and we'll go over them together and see that they have changed. If for any reason the updates failed to reflect on to your store I'll gladly fix it immediately. Again, I'll do anything to resolve this - whether there's a technical outage, or some issue in the way you check for image sizes that led you the wrong conclusion here. Best! Uri, Founder - Photobear
Jan. 5, 2023
AMAZING APP AND EASY TO ISE JUST AWESOME AI SERVICES AS A SMALL BUSINESS OWNER ITS IMPORTANT FOR ME TO LIST SEO DESCRIPTIONS HOWEVER TIME JUST WOULDNT ALLOW IT LUCKILY FOR THIS APP I HAVE CATCH SEO DESCRIOTIONS
Dec. 20, 2022
Brilliant app!! Super easy to install an use, does exactly what it says it will simply and quickly. Really easy instructions to follow and follow up support was quick, efficient and very friendly. Cant ask for anything more. Thank you!!
Oct. 13, 2022
Toller Service, selbst die kostenlose Version ist für den Anfang super! Auch die Information via Email über die getätigte Optimierung ist genial!
Using app
Over 1 year
Total reviews
1
Average rating
5.0
Sept. 16, 2022
Excellent application rien à dire! Elle permet d'optimiser au mieux les photos sur le site, en un rien de temps et en quelques clics! Merci :)
Merci beaucoup pour la belle critique! Je ne parle qu'un peu français mais c'était amusant d'essayer de comprendre ce que vous avez dit :-)
Sept. 8, 2022
Works very well. The founder even helped in suggesting few tips to improve the site load time. Amazing work.
Thanks a lot! Improving landing page load time is mission critical for e-commerce. Glad our image size optimization was able to love the needle a little bit on your speed scores!
July 22, 2022
Using AI to enhance all the product images in website, Excellent piece of work. Highly recommend. Customer support is very good.
June 28, 2022
Fast, no real difference between then compressed images and originals. Reccomended! Thanks, and good luck!
Thanks for your kind words. To those reading the review, just a clarification that there's no difference you can SEE in the photos is a good thing. They look the same, but they load way faster. We got them about 30% smaller and they look just as great, which is what we're aiming for here.
June 28, 2022
Increíble atencíon al cliente, me ayudaron de forma eficaz y ráida, y me redujeron todo el catálogo de fotos en un momento, mejorando mi velocidad. Gracias!
June 21, 2022
I have used quite a few photo optimization apps for my site over the years, many offer lots of extra bells and whistles, features I don't really need - I just wanted an app that would resize without sacrificing image quality. On a whim I tried Photobear, I was immediately impressed with the simplicity and the results. They speak for themselves. Plus I really appreciated the developer's personal approach to alerting me to an issue with an image and helping me solve the problem. Researching the developer I can see that he's very passionate about machine learning and its applications, you can tell he genuinely enjoys his work! Excellent job, I look forward to seeing more innovations as time goes on.
Thanks a ton for your positive review and warm personal feedback! I do indeed love machine learning and applying it to help people out! Just a technical note to those who want more detail: we don't resize the photo technically - the amount of pixels stays the same. What we do is smart compression, that reduces the image size with not visually discernable difference. I hope to see you use our app again in the future, and I'm always here for personal 1 on 1 support.
June 15, 2022
Tried the app to reduce the size of my photos, and it did 700 in a matter of minutes. Very impressed and look forward to using it again to help progress my business.