Photolock ‑ Pasilobus.
Protect photos and content with customizable security suite
Rating
4.1
feedback
98
chart
#1,642
All reviews
Rating Breakdown
Review RSS Feed
Oct. 27, 2024
I am so glad I came across this app, because I was so concerned that people would steal my images. This app makes it difficult for them to do so. Photolock offers more than I anticipated in terms of preventing image theft. I’ve been using this app for less than a month now and can say that the support for this app has been great. I’ve had to contact them about two issues and received a reply within 24 hours with a resolution each time. Here is my recommendation if you have a problem with the app. Contact their support first before rushing to leave a negative review. They are responsive.
Aug. 23, 2024
I feel stupid for being quick to trust this app and give it my money by upgrading immediately, there were a lot of issues and features not working but I trusted that they will try to fix them or at least respond. Gave them the benefit of the doubt that they might be busy and waited over a week, crickets. Don't want my money, cool. I'm out.
We have not received any inquiries from your store. If you need any assistance, please contact support and we can audit your store for issues.
Nov. 6, 2023
This app has been great. It has proved it works several times. I like knowing my photos and products are safer on the internet. It is really nice to be able to block certain countries as well. I reached out to customer service for some information, and they were quick to respond and very nice. I would recommend this app!
Aug. 22, 2023
I unistalled Pasilobus Photolock AntiTheft a Shopify app that protects photos and content, on July 30th. However, I was still charged for it on August 22nd. I have contacted their support team and I will update this review once I get a response. Unfortunately, I cannot attach a screenshot to show the evidence of my claim.
We can confirm that we have replied to this request on the same day. Please check your spam folder.
July 14, 2023
De momento contenta. Hoy comencé a usarlo y tuve atención al instante, resolviendo mi consulta con eficacia. Gracias
Feb. 1, 2022
All of a sudden I cannot access my own website, not on the computer nor my phone, it is telling me to whitelist Cybarmor.io What is going on, you are costing me valuable revenue and new people are trying to access my site because of new additions, why am I suddenly having this happen? I need this corrected NOW
You have enabled tracking protection and it disabled your visit based on your browser tracking settings. Please contact us and we can assist you disable that feature.
Jan. 31, 2022
I reached out to customer support over the weekend about an issue I was having and they were quick to respond and even offered to take care of the problem for me instead of just sending me to a bunch of links and articles. The issue was resolved and I’m happy :)
Aug. 16, 2021
our web site is not accessible from iPhone users over a week. Having hard time to get support, over the week. even shopify trying to reach them but nobody respond yet. I dont recommend this app, they are not responsible thats why I had to install this app to leave feedback(you cant leave feedback after 45 days from the installation). Hopefully they respond this time.
According to our records, we have not received any inquiries from your store. All queries are responded to within 24 hours by our team. Kindly contact us using the support link on the App store page and we will respond and help you with the problem you are having.
July 15, 2021
Update: I have contacted support as you requested to do and no response. This has been a problem from the start no one answers support emails sent in from pasilobus contact support page. I have had a lot of trouble using this app as it keeps my customers from being able to interact with the website and I even got a lot of blank screens after testing chat and other forms on the website. I have removed the code from the website and would like a refund as I have only had it for a week or so. Please reply with how to get a refund as I will leave the app on my store until you tell me what to do as others tell me they can't give a refund once removed. I bought through you not Shopify. Paid for 1 yr. $100.00
UPDATE 2: Our team has reported that the refund request has been processed. Let us know if you need more assistance. Always here to help. UPDATE 1: We can confirm that our support team has already replied to your request prior to this review and offered assistance. Please check your spam folder if you have not received any response. REPLY: If you want to discontinue your subscription, please contact our support team. All of the locks are really effective. Please refer to our guide for best practices on understanding the consequences of each lock and determining the optimum combination for your organization. Not all websites require premium-level security. We are always here to assist you in making your decision.
Nov. 13, 2020
Works not only as expected but better! Not only it blocks all right-click plagiarism, it also prevents third party apps from stealing images from what I have noticed. Ecomerce needs more developer like these.
July 9, 2020
I too had the error "Please whitelist photolock.io domain from Tracking Protection to view our site". The entire photlock.io site was down yesterday - coincidence???????
You have Browser tracking detection enabled in your Photolock settings. It is not an error but a feature of the app that blocks users that use browsers which prevents apps to load. It is not turned on by default, so you must have enabled it after. Since this feature blocked you from entering your site, that means your browser blocks tracking. Shopify's current system does not work with browsers that blocks tracking, so that's why you could not login to the app. You may want to try with a different browser. Safari is known to block apps during authentication. You can learn more about features in our help center. We also reply all questions within 24 hours, so feel free to reach out anytime.
July 9, 2020
I'm using this app in my 3rd store and I'm always happy with it. For just $1 monthly my content is protected. What more could you want? Today the app was down, so it caused some issues, but now it works again and their support responded in a few hours with helpful information. I can only recommend it.
July 9, 2020
As per last few reviews - "Please whitelist photolock.io domain from Tracking Protection to view our site" error message and blank website. We have 200+ sessions an hour so this is a defo non excusable. Worse - I have told this app about this message a month ago that kept appearing randomly, so could have fixed. Why at all have such a feature, who would use it? if you have same problem go and delete from theme.liquid. {% include 'photolock' %} App not accessible from apps, support not available
You have Browser tracking detection enabled in your Photolock settings. It is not an error but a feature of the app that blocks users that use browsers which prevents apps to load. It is not turned on by default, so you must have enabled it after. Since this feature blocked you from entering your site, that means your browser blocks tracking. Shopify's current system does not work with browsers that blocks tracking, so that's why you could not login to the app. You may want to try with a different browser. Safari is known to block apps during authentication. You can learn more about features in our help center. We also reply all questions within 24 hours, so feel free to reach out anytime.
July 9, 2020
Please whitelist photolock.io domain from Tracking Protection to view our site. It crashing my website last hours??? No response or help I lost money today due to photolock. if you have same problem go and delete from theme.liquid. {% include 'photolock' %}
You have Browser tracking detection enabled in your Photolock settings. It is not a crash or an error but a feature of the app that blocks users that use browsers which prevents apps to load. It is not turned on by default, so you must have enabled it after. You can learn more about features in our help center. We also reply all questions within 24 hours, so feel free to reach out anytime.
July 9, 2020
I have had to delete the app IMMEDIATELY because today when I visit my site I can't even view my site! It says: Please whitelist photolock.io from Tracking Protection to view our site. It never happened before. So I don't know what's happened? But I have to delete it in order to be able to view my site again. But after deleting it, I still can't view my site?! Someone needs to look into this since it prevents people from viewing my site, and I could lose money! I have even tried to view my site from different devices and browsers, but I still see the same message. But it never happened before until today?!
You have Browser tracking detection enabled in your Photolock settings. It is not an error but a feature of the app that blocks users that use browsers which prevents apps to load. It is not turned on by default, so you must have enabled it after. You can learn more about features in our help center. We also reply all questions within 24 hours, so feel free to reach out anytime.
Feb. 4, 2020
1. Be aware the free trail is only available for the US$1 plan, if you switch to other plans, you will be charged. 2. I switched to the US$12 plan to check how the watermark looks like and it looks horrible in my opinion, there is a long OPAQUE bar which has same width as your picture and so it covers like 10% of your picture. 3. I contacted the team to see if they can have the bar removed or have the option to choose transparent color for the bar so there is only text on my picture. They told me they will have it done in few days, so I waited and stayed with the US$12 plan even though I am not using it. I waited for 2 weeks and sent them few emails in the meantime to see if they can provide any updates and they never replied to any of my emails. 4. So, altogether I feel like this is a scam, it was advertised with a 7 days trial, but it's for US$1 plan only, once I upgraded to US$12 plan, they just made me wait and wait and so if I forget to remove the app, they will charge me US$12 for every other months. 5. FYI, This app will slow down the loading of your website.
Using app
16 days
Total reviews
2
Average rating
3.0
Hello, The free trial is only available when you install the app for the first time. If you switch plans and upgrade, you will be charged. You can customize look and feel and change colors for Watermark in settings. Contact our support for assistance. Photolock is a super lightweight app. If you are experiencing slowness, it must be related to something else on your site. Thanks for trying Photolock!
Nov. 16, 2019
Works great, the cheapest plan protects your visual and text content perfectly. I'm very happy with it.
Oct. 30, 2019
The app works, it's easy to use and doesn't have any negative affect on my store but protects my images. I will continue to keep photolock on my store moving forward.
Oct. 17, 2019
The app its very nice and i enjoy that the photos are blocked, thank you very much for everythinc. !!