All reviews

Rating Breakdown

  • 5
    86% (42 ratings)
  • 4
    0% (0 ratings)
  • 3
    4% (2 ratings)
  • 2
    2% (1 ratings)
  • 1
    8% (4 ratings)
Review RSS Feed Review RSS Feed

3 / 5 Share

March 24, 2025

customers does not get update of when the time and date booked to pick up or deliver the product

Using app

11 months

Total reviews

1

Average rating

1.0

5 / 5 Share

Feb. 28, 2025

good

Using app

8 days

Total reviews

2

Average rating

5.0

5 / 5 Share

Feb. 17, 2025

Amazing app with outstanding features! The customer support was exceptional—thanks to alex, I now have a fully set up store. Highly recommended! Thanks Alex Again

Using app

23 days

Total reviews

1

Average rating

5.0

3 / 5 Share

Jan. 23, 2025

Using app

7 months

Total reviews

1

Average rating

3.0

5 / 5 Share

Jan. 21, 2025

很高興使用這個應用程式,Alex幫助了我很多,他幫我從英文改為中文,非常感謝他,他是個很厲害的人! I'm very happy to use this application. Alex has been a great help, translating for me from English to Chinese. I'm very thankful to him—he's an incredible person!"

Using app

4 days

Total reviews

1

Average rating

5.0

5 / 5 Share

Jan. 14, 2025

Fantastic app with excellent features and the customer service was amazing, thanks to Alice I have a complete store

Using app

36 minutes

Total reviews

1

Average rating

5.0

5 / 5 Share

Jan. 10, 2025

We worked wit Alex on an issue we had, and he resolved this with great support. The APP now does everything we need and delighted the way it is working for us.

Using app

8 months

Total reviews

1

Average rating

5.0

5 / 5 Share

Jan. 10, 2025

Using app

17 days

Total reviews

1

Average rating

5.0

1 / 5 Share

Jan. 2, 2025

date not coming up when customer placing order. ( missing date

Using app

About 1 year

Total reviews

2

Average rating

3.0

Developer Reply

Dear Lily and May, Thank you for your feedback regarding the issue on our app. We sincerely apologize for the inconvenience this has caused you :( We understand how important it is to have a smooth ordering experience, and we are currently investigating the problem to ensure it gets resolved quickly. Your experience matters to us, and we appreciate you bringing this to our attention. Can you please reply to this message and give us more details and screenshots about the issue on our store? We can also arrange a call if needed, so we check it directly for you. Please don’t hesitate to reach out to our customer support team via Livechat or email: support@yanet.io. We’re here to help! Thank you for your understanding. Best regards, Yanet Support Team

5 / 5 Share

Dec. 26, 2024

Great app, easy set-up, very caring support, focused on resolving issues swiftly. Alex from support was extremely kind & knowledgeable, gave us his full attention with a few issues we encountered, exceptionally great experience! Thank you

Using app

3 months

Total reviews

1

Average rating

5.0

5 / 5 Share

Dec. 6, 2024

Using app

About 19 hours

Total reviews

1

Average rating

5.0

5 / 5 Share

Dec. 4, 2024

Store

My Store

Using app

4 minutes

5 / 5 Share

Nov. 5, 2024

Using app

5 minutes

Total reviews

2

Average rating

3.0

1 / 5 Share

Oct. 5, 2024

Terrible customer service and a lack of quality install instructions are no-gos for me. I even scheduled a Zoom appointment, waited for 25 minutes, and no one showed up. I have wasted days trying to get help to make this app work. No more.

Using app

About 1 month

Total reviews

3

Average rating

3.7

5 / 5 Share

Oct. 4, 2024

It is awesome! I wish it integrated into the shopify order page better, so I could mark the status of pickup form the order page. But it works really good!

Using app

2 months

Total reviews

3

Average rating

5.0

5 / 5 Share

Sept. 21, 2024

App does what it advertises in a straightforward manner. The support is also fantastic and quick. Highly recommend for adding dates/times for order delivery and pickup.

Using app

8 days

Total reviews

1

Average rating

5.0

5 / 5 Share

Sept. 19, 2024

Sorted my issues out promptly

Using app

4 months

Total reviews

1

Average rating

5.0

5 / 5 Share

Sept. 19, 2024

very easy setup ! love the idea and the app so far

Using app

8 minutes

Total reviews

2

Average rating

5.0

1 / 5 Share

Sept. 3, 2024

Noone has reached out since 3/4 days after the query has been raised. My customers date and time of requirement is not being synced with my orders. How am I supposed to figure that out. This is the most basic step, and the service that is supposed to be provided by the app.

Using app

About 1 month

Total reviews

2

Average rating

3.0

5 / 5 Share

Aug. 30, 2024

Using app

7 minutes

Total reviews

1

Average rating

5.0