Gearbuyz review for Pillow Profits Fulfillment

June 30, 2017

Worst customer service i have ever experienced and i am not kidding when i say "DISGUSTING". Should be ashamed of themselves. A company like this spoken so highly about by ADRIAN MORRISON and others and they can't even reply to a support ticket in any decent time. (promised 6 - 12hrs) ye right! Example. Pillow Profits sent my customer the wrong print on the boot. Submitted a ticket to PP to reship the item and to find out why they shipped the wrong print. That was sent on Monday this week. Did not hear from them until Wednesday but that was after repeatedly asking them to respond. Finally got a reply on Wednesday asking for the receipt number and the customer details. Today is Friday and nothing has been done. The customer is hopping mad and PP is wasting everyone's time by not responding. THIS ISSUE IS STILL OUTSTANDING. I have a pissed of customer that paid $98 for these boots and PP has failed to rectify the issue. Fat chance i will see any resolution over the weekend. Probably wont be till Monday if I',m lucky. I say, if you can't respond to customer requests in a decent amount of time, get out of business or hire additional staff. This is ridiculous. Finally the customer stated they want a full refund. After all this messing around PP has still not solved the problem. Now imagine if i was selling hundreds of product from PP a day/week. What would happen with customer issues like this? Adam Radar, are you reading this? Your business is suffering and you are killing other peoples business as well. Get it together mate! And it is now going on 6 days with no response from your team! UNACCEPTABLE! On a final note, your customer service never resolved the issue with the NON WORKING DHL TRACKING NUMBER supplied on a boot order. Once again, your support staff simply ignored my request to find out why the tracking number at DHL showed, INVALID. After 2 weeks i am still waiting for a reply on this even though the customer has probably received their order by now, BUT THIS IS NOT THE POINT! Unreal!