Pillow Profits Fulfillment for Shopify

Pillow Profits Fulfillment

Footwear + Home-Goods Fulfillment With 10,000+ FREE Designs!

Rating

4.3

feedback

478

Reviews

chart

#3,403

Shopify

Reviews Over Time

App Ranking

Time spent using app

  • Less than an hour
    1%
  • Less than a day
    1%
  • Less than a month
    12%
  • Less than a year
    64%
  • More than a year
    21%

Reviews Summary

The reviews for the Pillow Profits Shopify App highlight both positive and negative aspects. Positive feedback includes praise for the product quality and policies. However, negative reviews mention issues with customer service, unresponsiveness, shipping delays, lack of communication, difficulties in canceling subscriptions, and challenges with refunds. Customers have expressed frustration with long response times, shipping problems, incorrect orders, and lack of transparency in the shipping process. Some users have reported feeling scammed and disappointed with the overall experience.

Highlights

Product quality and policies praised
Issues with customer service and unresponsiveness
Shipping delays and lack of communication
Difficulties in canceling subscriptions and challenges with refunds
Feeling scammed and disappointed with the overall experience

Rating Breakdown

  • 5
    78% (371 ratings)
  • 4
    5% (24 ratings)
  • 3
    2% (9 ratings)
  • 2
    2% (10 ratings)
  • 1
    13% (64 ratings)
Review RSS Feed Review RSS Feed

All reviews

1 / 5 Share

Sept. 11, 2023

I want to cancel the subscription but i can,t se any option and want my money back .

Using app

--

Total reviews

1

Average rating

1.0

5 / 5 Share

Nov. 13, 2021

App is great; product quality is great and policies are fantastic. BUT - no instructions anywhere as to how to unsubscribe from service (if closing store or no longer using).

Using app

7 months

Total reviews

2

Average rating

5.0

Developer Reply

Hi Sixtyoned, Thank you for installing our app and reviewing the product quality! To unsubscribe all you need to do is uninstall the app and you will automatically be unsubscribed. You will not be charged on your next Shopify store billing cycle for the Pillow Profits app subscription. Thank You! The Pillow Profits Team

2 / 5 Share

Oct. 3, 2021

I like the quality of the items, but the support is extremely non-responsive, it can take them days to get back to you, and sometimes they never respond at all. They have a thing or two to learn from Printify / Subliminator / Printful etc.

Using app

Over 1 year

Total reviews

3

Average rating

1.3

2 / 5 Share

Sept. 6, 2020

I wanted to love these guys, I really did! The product selection is bad ass, but if you really want to destroy your store, be my guest. No joke. I believe in providing good customer service and ive had a 5 Star rating on my shop selling 2 years and within 2 months down to 4 stars. Before I signed up I was like oh the reviews are not good, but I also knew this was during covid and new online sellers came about, thinking to myself rookies!. So I decided eh lets try them out. Everything was great for a month or so and then BAM! List of issues. 1. Products get shipped but the tracking isnt updated sometimes until like days after it ships. 2. Manual orders customer address can not be updated, so if customer changes address. Good luck! It's gonna cost ya. 3. Orders will ship and just sit in China for 15-25 days or forever in purgatory. Has happened multiple times and again will cost you cause your customers are pissed. So ive also had to refund them as well. 4. Not 100% but there may be issues with products. More specific face masks. Ive had customers give me 1 star ratings and ive had customers give me 5 star ratings. So not sure there but I just know this was a big one for me that effected my store along with a set of boots. I dont know if its just customers being dicks or if the quality is just not that good. You guys, if you could get your shipping problem down, you guys would rock it in the POD world but as of right now you guys are not there. Whether ya build a plant in the US or something, but I can see this problem not going good for you guys. On that note, sellers you make your own decision if you want to use Pillow Profits or not. Me right now I am slowly transferring all my designs over to another POD company. I cant let this be a cancer to my store, but this is an honest review and sharing what has happen to me and my store. Thanks!

Using app

3 months

Total reviews

1

Average rating

2.0

1 / 5 Share

Aug. 14, 2020

Lamentable !!! Produits horribles, interface nul ! Pas de traduction pour les fiches produits. Je viens de jeter 29.99 Dollars à la poubelle. Comment cela peux exister ?!

Using app

About 1 hour

Total reviews

1

Average rating

1.0

All reviews

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