Pillow Profits Fulfillment
Create and sell quality print-on-demand products worldwide.
Rating
4.3
feedback
478
chart
#1,723
All reviews
Rating Breakdown
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June 3, 2020
During this period, almost all suppliers in China have shipping problems. I'm really not happy about the shipping time of PP but they are still trying to solve the problem with me, and I acknowledge their efforts.
Thank you for your understanding the current challenges. We appreciate and value your business!
June 12, 2020
Okay I am starting to panic. As a new customer, they are providing me zero communication or feedback. I have place several chunky $$$ orders and I am experiencing what others are stating in the reviews. Pillow Profits... PLEASE don't let us down. We all understand the current situation but don't screw us by being "grossly" late and totally disappearing from the scene with no communications. PLEASE... Received the reply - respectful and certainly understandable. I am totally sympathetic to the situation. From a customers POV, drop-shippers should understand - the oversees sources you choose to use and the shipping situations are an extension of your business. Just an opinion. But I understand and feel your pain.
We are here and your orders will be produced on time. I saw your orders were placed less than a week ago. It takes 3-5 days to produce the items you ordered, and our shipping for those items is currently taking 15-25 working days. With our new shipping method, delivery times are consistent and there are no extreme delays . Don’t be fooled by the recent negative reviews – these are mostly newbie users who signed up during the Covid-19 pandemic and don’t know how to handle their customers if packages are not delivered in 15-20 days. We have been fulfilling POD orders for over 4.5 years. This health crisis will subside eventually and our shipping times will normalize as the global economy reopens. Thanks for understanding!
Feb. 14, 2020
I need help, how can i contact your customer service hotline? I need your help regarding the cancellation of my account. Thanks
Hello, to cancel your account , simply uninstall the Pillow Profits app from your Shopify store - this will automatically cancel the subscription. If you need further assistance you can always contact our support at [email protected]
Oct. 30, 2019
Prompt service from support reps. I didn't get a direct response until I posted the review however the support rep showed me that they had responded immediately and Shopify had failed to forward it to me for some reason. I have more orders coming through their app and look forward to a great experience.
May 24, 2018
Great products but the cost of the app should be passed on to product prices rather than a monthly fee.
March 16, 2018
Update - After talking with them, they worked fast and credit us for all over charged orders. Their products seem to be in good quality, however, needs to pay attention to shipping costs.
Sept. 15, 2017
For now, this has proven to be the best app for Print On Demand products. There are no hidden costs, and you don't have to read in between the lines to see how much the shipping costs. I would like them to improve the representation of designs on heels so that all views of the heel look 100% correct. Also, MORE PRODUCTS. We love the app, and we want to switch to using only Pillow Profits, but we need more products.
Aug. 5, 2017
Awesome product line and great resources to help you get started. Head and shoulders above the rest.
Aug. 1, 2017
I have been working on my designs and defining what products I want to focus on and so far I believe that pillow profits is the best option in fullfilment ,,, I am hoping to enable the boots with urgency.
July 7, 2017
this is amazing!!!! you can make anything with your picture!!! this is one of the most amazing apps i ever use. with this app alot of things can be done!! download it!!
June 30, 2017
great products, customer service takes a while to get back .. they can improve on that. soon i hope... dealing with a customer who got the wrong order and it's been a week now and im still going back and forth with pp cust service. TIME is of essence and the time it takes for someone to get back is something im not satisfied with ..
June 5, 2017
This is so unique and fun and I'm excited!!!!!!!! I love my biker dad xoxoxox
June 1, 2017
This has been fantastic for my business. I am very glad to recommend this place.
May 26, 2017
I am so impressed with the level of training and support so far. I haven't given 5 stars because I actually haven't used it yet. I am still learning. HOWEVER, the support and training so far has been phenomenal. I'll update once I start selling. I am so looking forward to it! I hope you guys start selling diaper bags and pet carriers. How awesome would that be???
May 26, 2017
Pillow Profits is an awesome app. It lets you take control of your fulfillment process if you want to cancel or put on hold your order. If your customer ordered a wrong size of shoes, they will send another one free of charge. No other company can do that. They also give you free campaign, free designs to help you get started and making sales. I just wish it has more flexibility on the file requirements, not everyone owns photoshop to make cmyk mode files, and also ability to move pictures on the mockups to the way I like.