Pillow Profits Fulfillment

March 27, 2019

Use them most of the time. After ordering hooded blankets from everyone I compared and found PolProf to have the best. Hooded production and DHL service is also great. No complaints! Unfotunaly, I got excited and started selling the fleece blanket line too, without ordering first, when I was told were very similar to the hoodeds. They sell well, but now I get many complaints about cheap quality and slow shipping. I start my days getting yelled at, issuing refunds and my shops reputation is sliding. Not sure what to do now, but looking for other fleece supplies. All others available are smaller, so... Anyway, my advices from lessons learned the hard way YES - offer the hooded blankets, but check the fleece for yourself before you commit. Customer service and help with app issues will likely not rock your world. It is slow. They have great potential, but need some work.

Dec. 22, 2017

Great quality products but they messed up a lot of my orders. I've had over 20 complaint this month, about wrong sizes, shipping not the whole orders and also over 3 weeks delay time of Express Shipping which is suppose to take 2 weeks. It takes a week to response to my email which they always left me hanging and get to a point I made up some stuff to tell my customers. I'm trying to find a new suppliers for my stuff at the moment.

July 22, 2020

At this point not happy with you guys. Trying to reinstall the app is trying to charge me. I already paid this month. As of now do not have the app in my shop because of this. Paying for something i do not have.

June 23, 2017

Great great app and products...however support seems to have gone missing. Customer order issues that have no way of getting resolved. The support time of 6-12 hours is not realistic...the only flaw i have found in this wonderful company so far. Hopefully they are working to resolve this. Had to give them 3 stars cuz of fullfillment issues and lag time of customer support.