Pillow Profits Fulfillment

Sept. 11, 2023

I want to cancel the subscription but i can,t se any option and want my money back .

Aug. 14, 2020

Lamentable !!! Produits horribles, interface nul ! Pas de traduction pour les fiches produits. Je viens de jeter 29.99 Dollars à la poubelle. Comment cela peux exister ?!

July 24, 2020

I deleted the app before the 30 day trial was up and they charged me anyway, I am highly disappointed with this company and am going to report the charge to paypal and maybe shopify if nessesary.

July 23, 2020

Customer service is very bad. They even challenged us to use Paypal because they said they were Paypal VIPs. Our order is not dispatched after the order is more than two months old. This is a scam and has very bad customer service

July 14, 2020

I have been using Pillow Profits for a few years and i stopped selling anything from them 2 months ago. The customer service is HORRIBLE. They don't send what is ordered then tell you they will give a credit only and not a refund. I will be forced to file a paypal claim for thousands of dollars worth of products. My customers are mad at me and calling me a scammer because of Pillow Profits. The products I ordered as DHL and FE Ex orders are shipped china post without any refund or notice and things from March are still not here as of 7/13. DO NOT USE THIS COMPANY.

July 8, 2020

Fuck this scam app, they never full fill the product and support seller. I will never paid any fee for this app again, scam app scam app scam app

July 5, 2020

We used Pillow Profits for 3 years and pulled them a couple of months ago. It wasn't the pandemic, but that their customer service was just inflexible and rude most of the time. We had given them a second chance and done more than $100k in orders. For the most part, their items are decent, but their prices aren't competitive with several other brands that have better customer service. Shipping times BEFORE the pandemic were not consistent. Sometimes items arrived in 2 to 3 weeks and other times it took 5 weeks. If they want to continue to successfully work with US merchants, they will need to change their system a bit. Response times aren't great. And just overall not fun to work with. You can see, whomever is responding to poor reviews also has a very standoffish and aggressive way of handling constructive criticism. It's basically the same attitude you will get when dealing with their customer service with orders. We have found much more success and profits with other companies.

June 30, 2020

You need to contact me immediately I've been emailing you. You owe me 100S OF DOLLARS WHICH I NEED TO PAY FOR MORE FRIGGING PILLOW PROFITS ORDERS FOR CHRIST SAKE JUST PAY ME MY MONEY AS CREDIT. [email protected] CHUKKA-STORE.MYSHOPIFY.COM Please contact me immediately on +64274779627

June 7, 2020

I'm feeling unhappy with this app. Many orders still in transit, even no tracking update after 30, 45, even 60 days. So much impact to business. Terrible.

June 2, 2020

TERRIBLE- stay away! Awful customer service, long production times then way they finally do send packages they are not getting to my customers on time. This has been a total disaster.

July 10, 2020

UPDATE July 11th: Here is an example of a recent transaction I am trying to get corrected due to PP sending the wrong color shoe – twice. Despite me asking for shoes they keep offering a refund as “We are afraid that our production team might again missed the details due to volumes of orders that are lining up and they are dependent with the information that is showing in the system.” – this is VERY VERY VERY concerning if they cannot process an order to correct an error their system has generated. We are now verging on incompetence - I'll let you be the judge. June 10 – I advised PP that customer received the wrong colour shoe again June 17 – PP emailed: “We will further investigate this with our facility. We will circle back the soonest time we get the response from them.” June 19 – PP emailed: “Would it be possible to send the picture of both items that your customer received (Old and new order). Our facility needs it for reference.” June 24 – I obtained photos from customer and sent to PP June 30 - PP emailed: “Thank you for the pictures. Our sincerest apology for the inconvenience this may have caused you. We would like to ask if a refund would be amendable to compensate the order. We are afraid that if we are going to process a replacement, our facility might missed to it again due to volumes of orders.” June 30 – advised PP the customer wants the shoes they ordered asap and not a refund. July 3rd – I asked PP for an update as have heard nothing July 9th – I asked PP for an update as have heard nothing July 11th – PP emailed: “We have received the request for the order. We are afraid that our production team might again missed the details due to volumes of orders that are lining up and they are dependent with the information that is showing in the system. This was also the reason that the replacement was also missed.” Original Review: I have no issues with the app itself. There has been one or two times where it wasn't uploading new designs but 24 hours later was fine. BUT, using the PP app you're designs will end up on one of these two sites: https://merchfactory.store/ https://merchfactory.sale/ I have raised it with them multiple times and nothing has been done (in fact it was initially said that it was my fault). I have uploaded designs to PP App and then imported to my store but then did not make the product live. I've then seen that same design in one of the above 2 stores. PP denied any security issues. I emailed PP again only last week and still no reply. There is either a security issue with the app between a store and PP app, or PP and the factories they use in China (which i wont name here). Pillow Profits, you need to get this fixed. Update (June): rating downgrade to 1 star. During April as shipping started to get impacted I started to utilize the option in the PP app to upgrade the shipping for each order to express shipping (this was before PP automatically put them on express and raised prices). What i didn't notice at the time (and PP were oblivious to this aswell) was any Canvas Low/high tops that were black toe/sole were somehow changing to white when shipping was upgraded. I raised this with PP and was initially being told i was doing something wrong on my end. I provided them with video showing it happening they finally said there was a glitch. They then agreed that if the wrong show color was sent out because of this glitch they would rectify if we got photo evidence from the customer. This initially worked for the first 4 or 5 pairs of shoes that needed to be replaced but now I am waiting literally weeks for these exchange requests to be actioned ...and then it can take weeks again for the production of the replacement shoe. Meanwhile customers are flipping out firstly because they got the wrong shoe, and then secondly because the replacement is taking so long. i have one request i sent on May 7th ....still not in production. followed up June 6th, 14th, 22nd and nothing. I have another from April 10th and still not in production. When I look at all the shoes that have needed to be replaced, they are averaging 4 weeks from my request to PP to the item being noted as shipped. PP , you're starting to drop the ball badly.

May 29, 2020

Full Disclosure: we opened our e-commerce store amid the pandemic... Initially everything was going good. We were receiving tracking numbers regularly and the products were arriving in a timely manner. Then, all of a sudden, we stopped receiving tracking numbers. With customers thinking that our company was scamming them, we have fielded literally hundreds of emails asking where their product is. Finally, we receive all of the tracking numbers. Once I start investigating where these products are, I find out that the company is printing the shipment labels and holding the products in their warehouse. Eventually, they may use a DIFFERENT SHIPPING CARRIER than the original one that they began with and do not notify me at all. So, I have customers complaining that their product has been sitting in China for an undisclosed amount of time and then, all of a sudden it arrives via FED-Ex and I thought it was being shipped DHL. There is absolutely no communication. I have begun giving out refunds to customers and I would suggest that you (reading this) do what I am doing and start filing claims with paypal and your credit card company.

May 25, 2020

Tracking code still no active since 2 months ago! None ship supplier! Please beware of this vendor! Open the case on Paypal to get a refund

July 26, 2020

Pillow Profits APP is a fraud and scam. Please DO NOT use or install. The WORST app and WORST customer service. I truly advice everyone not to use this app. Firstly, their app has too many bugs and errors. Whenever you will write to their team to fix it, they will firstly respond after atleast 2-3 weeks and then still would not solve the problem. The errors would still be there. They keep changing things in their apps and send one-line messages and then expect us to change our entire store all the time. Their customer service and response is the WORST. They don't reply at all. I even sent them emails thru shopify but yet they don't come back. I thought i would overlook the negative feedback and reviews and give them a chance but i was wrong. It wasted my time and money. Now they might reply to this review saying its either fake or try to justify themselves. Which all be a big lie and cover up. They try to pull thru 30 days so they can charge you the money. My sincere advice to all.... DO NOT even try this app. I never respond with such negative reviews but these guys deserve it.

May 23, 2020

This app is continuously down, especially on weekends and there is no prior notice of technical issues. The app is very expensive and really not worth paying a lot of money considering the constant problems it has. It is a shame because their products are very good. One star.

May 23, 2020

Pillow is a scammer! Tracking code still no active since 2 months ago! None ship supplier! Please beware of this vendor! Open the case on Paypal to get a refund and report to Shopify partner to removing this application

May 21, 2020

The cost of the products is very expensive, how do we sell and square with these prices, even the shipping company is not on a good level and you have to use the postal code other than international companies the mobile number is enough to deliver the order.

May 27, 2020

This company is a scam. I've been waiting a month for a tracking number and my order doesn't go out to the customer I had to give the refund, I send a lot of mail and nothing, you shouldn't cheat people, you lose your money... if you are starting a business don't hire it.....

May 16, 2020

Ive had multiple orders and cannot even use the app itself within shopify, ive got no way to access my "pillow profits" account and ive tried contacting their support multiple times. I cannot even see the status of my orders let alone see them at all. Its crazy to think they charge $30 a month when i cant even contact anybody or use the software. Im on the free trial and i pray to god i do not get charged in the future.

May 12, 2020

I tried to sign up for 30 day free trial. After 5 days, no reply, account approval. No response to any emails . I will not even attempt to use this app. Bad first date.