Boxer Crab review for Pillow Profits Fulfillment

Dec. 13, 2018

I’ve had PP for 3 months, placed about 200 orders with them and will be deleting my store at the end of this month. Why? 1. Cost - $30 a month for the app and not such great pricing on the products. $49.99 for a hooded blanket… sell it for $69 and your ROI is only 38% before expenses. If you’re willing to buy in bulk, you can find the same blankets for less than $20. PP pricing is probably due to the fact that they’re not the manufacturer; they’re the middleman, outsourcing your work to someone else, which leads to issue #2. 2. Inconsistent products. I ordered samples at different times and received blankets with different Sherpa linings. The first was much thicker than the second and there’s no way of knowing what my customers actually received. 3. Ships from China. While hooded blankets only take 10-12 days on average for delivery, it’s not a great experience for the customer. PP creates a tracking number before the product is finished, so customers wait several days (or *weeks* in some cases), wondering what’s going on. Also, it has China all over it. China, China, China with no branding from your company. (thumbs down). 4. Customer Service. Depends on who you get with this one. Shemie is good and will do her best to help. Dan is a walking disaster, with minimum 24 hours between responses and no help at all. Ever. 5. Bogus Affiliate Program. Never received a single payout from their advertised program. They owe me about $50 and simply quit responding to my inquiries. So why the two stars? Aside from the fact that I'm hoping my review stands out, their app works and they have some neat products that most PODs don’t seem to carry here in the states. Is it worth doing business with them? That’s up to you. I gave ‘em a fair shake and I’m out. I value customer service and don’t feel like they represent my company well. They overcharge and under perform. They're not worth the money or the aggravation. The end of the US China Postal Pact may put an end to them anyway.