Stack The Cards review for Pillow Profits Fulfillment
Dec. 6, 2019
AMAZING, where do I start. The app had issues and would not upload images correctly, i emailed them on multiple occasions and was told I need to rename ALL my images JPEG not JPG, but there system does not even handle JPEG as an extension. They do not even know there own APP. Then an item was not updated to 'shipped', I emailed to no reply, opened a paypal; case then got a threatening email from them. Instead of blaming customers maybe go look at YOUR own performance and fix YOUR issues first. But to actually threaten a customer over your own errors is a JOKE. PillowProfits has the worst customer service there is, they reply but what the reply with is just WRONG, id rather not get any reply than a reply telling me to do stuff thats just not right. It wastes my time, your time and costs us all money. And to end it all HOW DARE YOU THREATEN SOMEONE OVER YOUR OWN MISTAKES. Minus 5 stars. (And your threatening mails have been forwarded to shopify for review as an official app).
^^TOTAL FRAUD REVIEW^^ I’ve reviewed your ticket logs with my support and found that my staff was nothing but polite and professional while responding to your messages. We respectfully advised this seller when he filed a chargeback on Paypal that Pillow Profits successfully produced and shipped his product sample on-time (shipped out in less than 6 days) and that we will not be able to continue access to the app due to payment fraud. Tracking can be found here: http://parcelsapp.com/en/tracking/190097165 You can see that the product was delivered to the user in less than 10 days (including production time) in the middle of December. The product has been delivered now for 10 days, and the user still refuses to remove the Paypal dispute. The user complained the tracking didn’t show in his store – that’s because the user uninstalled the app 5 days before the item was shipped – yet still decided to blame Pillow Profits and file a fraudulent payment claim. This is our courteous advisory to the seller who claims that Pillow Profits is threatening them: “Hello, We've checked your case, and found what's causing the issue. Please convert your image to CMYK color profile and it will fix the issue. I'm sorry we weren't able to find the solution earlier, we are in the middle of selling season, so it's taking us a bit more than normal to review cases. We've noticed that you have opened a dispute on the order that was successfully shipped to customer in time. We have a zero tolerance policy for financial fraud. If you don't remove this, we will be forced to disable your access from the app. Kind Regards, Charles” While Pillow Profits can’t please every single person who installs the app (no company can) we do an outstanding job of serving our sellers with industry leading products, fast shipping, fast production times, and responsive support.
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