PineRaffle: Sweepstake Contest
Engage customers & increase sales with giveaways & contests
Rating
4.0
feedback
23
chart
#3,257
Reviews Over Time
App Ranking
Time spent using app
-
Less than an hour
9%
-
Less than a day
13%
-
Less than a month
48%
-
Less than a year
26%
-
More than a year
0%
Reviews Summary
The reviews for the PineRaffle Shopify App are quite mixed, with both positive and negative feedback from users. On the positive side, many users appreciate the features of the app, such as purchase-based rewards, automatic winner selection, and customer engagement tools. Users have reported an increase in sales, customer retention, and email leads after using the app. The customer support team, especially Sehar, has been highlighted for their responsiveness and willingness to address user questions and feedback. However, there are also negative aspects mentioned in the reviews. Some users have experienced technical issues, slow loading times, and limitations in customization. There are complaints about server downtime, lack of response from support, and difficulties in canceling subscriptions. Despite these drawbacks, the app is generally praised for its simplicity, transparency in raffle management, and value for money.
Highlights
Review RSS Feed
All reviews
Dec. 1, 2025
So far so good. really like the fact this can integrate with Klaviyo and automate a lot of things. Also needed a little help and customer support helped a step further by providing some assistance for things that were outside of their control. So far really liking the simplicity of this app.
Hey IRTReels Team, Thanks so much for your awesome feedback! We really appreciate you recognizing our support team’s efforts. We’re all about providing fantastic customer service and can’t wait to work together. Best, PineRaffle Team
Nov. 28, 2025
This is the worst app I have ever come across. DO NOT GO NEAR IT!! Reports show 600 entries for people who have one entry, and hundreds of missing entries. Excuses (if they reply to you) range from server issue to "sorry about that". If I could sue you guys, I absolutely would.
Hi Tribeyarns team, I’m really sorry to hear how frustrated you’ve been, and I appreciate you being direct with us. You’re right that the experience you described is not acceptable, and we take your feedback seriously. To be transparent, whenever concerns have come up in the past, we’ve always owned them, spent hours digging into your data, validating every entry, and even joined call to walk through your questions in real time. We will do the same now. During the Thanksgiving holiday our support team was on a well-deserved break, and I’m sorry for the inconvenience and delays that caused. That said, the responsibility is ours, and we’re committed to fixing whatever went wrong. If you are open to it, we would love to have a conversation with you and fix any issues. We greatly appreciate your business. Regards, PineRaffle Support team
Nov. 26, 2025
Super impressed with the features! Purchase-based rewards encouraged more sales during our launch week. We’ll definitely keep using this app for future campaigns.
Nov. 26, 2025
Game changer for customer retention! We give automatic entries to customers who leave reviews, and it's tripled our review rate. The automated winner selection and notification system saves us so much time. Great value for money and the team clearly cares about improving the app based on feedback.
Nov. 23, 2025
Simple, clean, does exactly what it promises. No bloat, no unnecessary features. We run quarterly giveaways for our VIP customers and this handles everything smoothly. The draw is completely transparent which our customers appreciate. Fair pricing for what you get.
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