PitchPrint
The reviews are overwhelmingly positive about the app’s core value as a web-to-print and product personalization tool. Many merchants praise its flexibility, powerful configurator, and ability to handle customized products such as stationery, ID cards, print products, and even laser-engraved items. Several reviewers say it offers strong value for money compared with alternatives, and they appreciate features like unlimited templates/images, mobile-friendly editing, and newer capabilities such as AI background removal. Support is also a major strength in many reviews, with users describing the team as responsive, knowledgeable, patient, and willing to help with setup, theme compatibility, and custom changes. The main negatives center on usability and setup complexity. A few reviewers found the app difficult to learn, especially at the beginning, and said they needed tutorials, outside help, or technical knowledge to get it working properly. One reviewer reported no response from support, and another noted a theme-specific issue that required hiding a Shop Pay banner to make the editor work correctly in cart. Overall, the feedback suggests the app is highly capable and well-supported for merchants who need advanced customization, but it may frustrate users looking for a simple plug-and-play solution.
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Amazing for stationery!!! Does it take awhile to figure out? Yes, but it is so worth it! The functionality is astounding. There is a lot built into this app. It's very customizable once you get it figured out. I definitely had to use ChatGPT guide me through some things. One thing. The shop pay banner on my theme messed with the ability for customers to see their customized design in cart and click on it to click back into the editor. Once I hid that, it worked perfectly! I'm still figuring out all of the different things in this, and I've been working with it all day. It is worth it! If you need the ability for customers to personalize stationery, this is the one. Most personalizers (as of now) are geared towards pillows, pictures, t-shirts, etc. I'm sure this can do that too, but I needed print ready files to be able to download from the back end, and a nice editor for customers to use on both computer and mobile. No. It's not super easy. But learning and figuring it out is very worth it! If you want easy, you will probably be quite frustrated.
Hi Karma, Thank you so much for this thoughtful review! We love hearing that the app is working well for stationery, since print-ready files and a smooth editor on both desktop and mobile are exactly what we built it for. You’re right that there’s a learning curve with all the customization options, and we really appreciate you sticking with it. Thanks too for sharing the Shop Pay banner fix. That’s a helpful tip for other merchants! Next time you get stuck, feel free to reach out to our support team directly. We’re always happy to walk you through anything so you don’t have to figure it out alone. Wishing you lots of success with your shop! 💌
Very difficult to use, no support. Message to the support, no reply. I watched many tutorials but I could not figure out how to use it
Hi, Thank you for taking the time to share your feedback. We’re very sorry to hear that you found the platform difficult to use and that you did not receive a response from our support team. That is certainly not the level of service we aim to provide. We understand how frustrating it can be to invest time in watching tutorials and still feel unable to move forward. Your experience highlights areas where we can improve, both in making our platform more intuitive and in ensuring timely, reliable support responses. We would truly appreciate the opportunity to assist you directly and make this right. Please reach out to us at [email protected] , and kindly reference this review along with any previous communication you’ve sent. This will allow us to locate your case quickly and follow up with the appropriate team. We’ll make it a priority to guide you step by step and ensure you have the support you need. Thank you again for your honest feedback. It helps us continue to improve our product and service.
So far, I've received excellent after-sales service. The programmers are knowledgeable and helpful. The graphical configurator is very powerful and flexible to use.
Hi, Thank you for sharing your experience! We’re thrilled to hear that you’ve received excellent after-sales support and found our team knowledgeable and helpful. Delivering excellent customer service is very important to us. Feedback about both our product and service helps us continuously improve. We’re also glad that you’re enjoying the flexibility and power of our editor. Your feedback means a lot to us and motivates us to keep improving. Kind regards, The Pitchprint Team
Here at The Homeschool Buyers Club, we use PitchPrint for our Shopify store to create our Homeschool Teacher and Student ID cards, and we couldn’t be happier with the results! The cards are not only extremely durable and high quality, but the design studio is also incredibly intuitive, making it easy for our members to create personalized ID cards with ease. Our homeschool ID cards have continued to be our #1 best-rated product. To top it off, their customer service is second to none—always responsive and helpful. If you’re looking for a seamless and high-quality web-to-print platform, PitchPrint is the way to go! Here are a just a few of MANY reviews for our Homeschool ID Cards (Thanks to PitchPrint!): "These come out beautiful! I order one every year. They look very professional and just like you'd get from a public or private school." "Loved how quick and easy making the ID was. It's nice to have an official looking card as well." My kids were thrilled when they saw their school IDs. They loved them! This had all the information I wanted on a School ID so I am happy with them."
Hi Julia, Thank you so much for sharing your wonderful feedback! We're thrilled to hear that you’re enjoying the results with PitchPrint for your Homeschool Teacher and Student ID cards. It’s fantastic to know that both the quality and ease of use of the design studio have made the process smooth for your members. We’re especially delighted that your homeschool ID cards have become your #1 best-rated product—it's always a pleasure to hear about the positive impact our platform has had. We're also glad to hear that our customer service has met your expectations. We strive to provide exceptional support, and it’s great to know that it’s been appreciated. Thank you again for your kind words and for recommending PitchPrint as a web-to-print solution. We’re honored to be a part of your success and look forward to continuing to support you in the future!
We are using PitchPrint for about 2 years now. It is a great program for customizable products. We have tried other program beforehand (on Shopify and other platforms), but for this pricepoint we defentily didn't find anything comparable. Since it has an official App on Shopify that was actually our reason to migrate to Shopify (otherwise we would have probably used a different shopsystem - but we needed a good tool for customizable products). In the beginning we had some difficulties to set it up in our store (mainly because of the used template in shopify, it was a bought one). The support of PitchPrint did a great job helping us and told us, what code was missing and where to fix it. We had some more contact since and they were always fast and helpful. We have print-products and laser-engraved products. Through different templates we can actually offer both with different options, but through PitchPrint (they have "Print" in their name, but if you set it up correctly, the program can be used for other things to). You can use the program from the get go or if you know how to program (or have a competent programer) you can also customize a lot of the program itself and just save them as different templates. Over those 2 years they also added a lot of interessting features. For example the ability to remove the background of a uploaded picture via an automatic AI (the customer can just choose it himself with a little button).
Hi Erich, Thank you so much for your thoughtful and detailed review! We're thrilled to hear that PitchPrint has been a great fit for your store and that our support team was able to assist you along the way. It’s fantastic to know that the features, including the AI background remover, have been valuable for your business. We truly appreciate your loyalty over the past two years, and we're excited to continue supporting your success with customizable products! Kind regards, PitchPrint Team.
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