RyanPrints review for PitchPrint

Nov. 3, 2021

Brace yourselves because this is going to be a BIG one! First, let me start off by saying the customer support that I have received has been beyond AMAZING! I have been using the PitchPrint App here on Shopify and even tried it out on WordPress for about 3 months now. Rukaya is THE BEST! There is a time difference being that they are located in South Africa but I always have a reply within 1 business day! There has not been one question that this team has not been able to provide an answer to! Even with me switching from Shopify to WordPress back to Shopify, they held my hand the entire way! I have a printing company and I was looking for a way to allow my customers to "design" on their own. PitchPrint has been that miracle in a haystack. I looked at other programs and none of them were as simple as PitchPrint for me to set up. Also, price wise, this was the best fit for my company! I have a ton of products and a ton of designs so simplicity and affordability means everything to me for my customers! In the PitchPrint platform you are able to use some of their already made templates! You can create your own designs, or have blank canvases for your customers. Customers are able to download their designs within the app (if you would like), they can switch their sizes (if needed) and so much more! The biggest downfall that I have had ONLY ON SHOPIFY is that customers are not able to "save for later" their designs. However, this is something that they are working on to be able to have on this platform. The option WORKS on other platforms and works amazing! The only other minor issue is that on the MOBILE SIDE (because the screen is small and space is limited) customers are not able to have a custom color option. However, I just added main colors and color options to give a variety of colors to customers and it works just a great! Even in the 3 months that I have been with the program, updates have been happening consistently. They take pride in this and it shows! Seriously for the price, the unlimited options and the customer service, this Web To Print Program is amazing!