PIX ‑ Image Optimizer

May 22, 2025

Unfortunately, the app doesn't work properly and support does not respond to inquiries.

Nov. 2, 2024

IT doesnt work!

Aug. 5, 2024

Terrible customer service. They never answered back.

May 28, 2024

Cannot in good faith recommend this app. Absolutely ZERO customer service and there is a very obvious glitch in the app and seemingly no way to fix it. My website has few thousand images but after this app compresses the image it makes a duplicate, and then strangely that duplicate is then compressed, then find another duplicate has been made! According to the app I now have close to 15,000 images and the number keeps rising every day even when I do not add any extra products! The app never manages to compress all of my images because it just keeps adding to the number. This also seems to be affecting the loading speed of my site - Before adding this app according to Shopify my loading speed was 'Good' it has now changed to 'Moderate'. There have been no other changes to my site apart from installing this app. Have tried contacting them on numerous occassions but no one bothers to reply. I even contacted the email address that they left in a reply to feedback to another customer hoping it would get a reply but again it has been ignored. I have no choice but to uninstall this app and work hard to fix any damage it has done.

Feb. 5, 2024

I´m waiting for an support answer. We have sent on chat, on email and on the platform.

Nov. 11, 2023

I just got it installed today after Shopify had to check into why it was saying it was installed but nothing was working or accessible on it. First strike. They fixed it, but I have no idea what I'm doing or what it does because there is NO information on anything. 2nd strike. The selecting photos to optimize one by one worked ok. A long process and every single photo in my album came up with no identifier for active or hidden products. And what about other images on the website like on my about page. Strike3. There is no documentation or explanation for what each of the enumerated features does or why. Strike 4. It's free, so I guess I can't expect too much. But the paid option also lacks any explanation of it's features, how to use the app or WHY? I thought this thing was also optimizing for SEO - how? Plus the pricing page is too vague. Subscription? but you still have to pay for usage each month? There are too many contradictions with this app. It was recommended by my coach, so I took it. So far there is no proof of optimization because my speed is report is still the same as it was before I installed this app. I'll give it a couple days and see what happens. But it doesn't give me the feeling that I got an app that the average non-geek shop owner can waste the time using. At least it's not too difficult because it's only a one page list of my images. Glad I haven't paid anything for it yet.

Nov. 9, 2023

funktioniert nicht!

Dec. 14, 2022

This shitty app charged me without any notification! Do not download! It does nothing with the pictures and is not free!!! There is only one small notification that you have to pay after 150 images which I only saw after they have charged me! Such a shadey thing to do.... Now I have deleted it, no pictures are optimized but I am less of 11 usd. Thank you!

Aug. 31, 2022

wanted to give this app 5 stars but the customer service does not exist. I wrote to them 4 times on separate days and never got a reply to address the issues I was having even though they clam to be online all day.

Aug. 1, 2022

there is no reply or support from tech team. pro version was free and then it became 19.99 and then now its 1.99. the app shows the all images are compressed but when you search for products 261485 images are uncompressed. False advertising and app not functioning as described is my response to an honest feedback.