Pixee ‑ Multi Pixel & Meta Ads
Pixee – Multi Pixel Tracker & Product Feed for Shopify
Rating
4.7
feedback
71
chart
#230
Reviews Over Time
App Ranking
Time spent using app
-
Less than an hour
58%
-
Less than a day
8%
-
Less than a month
13%
-
Less than a year
20%
-
More than a year
1%
Reviews Summary
The reviews for the Pixee – Multi Pixel & Meta Ads app are mostly positive, highlighting its ease of use, helpful customer support, and effectiveness in setting up Facebook pixels. Users appreciate the quick setup process and the ability to track events accurately. However, there are a few negative reviews mentioning issues with billing and catalog feed updates, which led to dissatisfaction and financial losses for some users.
Highlights
Review RSS Feed
All reviews
Sept. 11, 2025
I had already deleted the Pixee – Multi Pixel & Meta Ads app, but I have still been billed for the yearly subscription. Since I only used the app during the free trial period, I kindly request that you do not charge me for the annual plan. When I contacted Shopify support, they informed me that I need to cancel the subscription directly through your app. However, I do not see any option in the app to deactivate my plan. I even switched to the free plan, but it is still showing a payment request. Please cancel this subscription and remove the yearly charge from my Shopify bill. The bill also includes charges for other useful apps, and I don’t want to be incorrectly billed for an app I am no longer using.
Aug. 17, 2025
j'ai juste fait un essaie gratuit de 7 jours, je n'ai pas été satisfait mais vous voulez me faire payer un abonnement que je ne vais pas consommer, normalement il devais avoir une parti annulation d'abonnement après essaie gratuit ou continuer !
Thank you for sharing your feedback and for trying Pixee. We’re sorry to hear about your experience. Our team reached out to you multiple times via email to assist and clarify the situation, but unfortunately, we didn’t receive a response. As mentioned, your 7-day free trial had ended before the app was uninstalled, which is why Shopify automatically processed the charge. That said, as a gesture of goodwill, we’ve already issued you a full refund of $99 as an app credit, and shared the confirmation details in our messages. We always strive to provide transparent billing and responsive support.
July 15, 2025
Great app. Customer support agent Maynul is a lifesaver!
Thank you so much for your kind words! We're glad to hear you're enjoying the app and that our support team was able to help when you needed it. If you have any other questions or need further assistance, we’re always here for you.
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