Sonbok review for Pixels ‑ Print On Demand

June 6, 2019

HORRIBLE CUSTOMER SERVICE FOR MERCHANTS!!!!!!!!! RUN AWAY!!!! I sat on hold for over 10 minutes to get a lady named Chanel. I told her I had a customer order fail because we had to update our payment method. She asked me why I didn't create a ticket online as that is the only way to solve this. When I asked why she could not do this as I just sat on hold for 10 minutes she said she only does online orders and the one person who does this comes in at 9am PT (which it was that time) and could put me to their voice mail. She was so rude and acting like I was bothering her the entire time. I am in the process of moving all our print on demand now and encourage everyone to stop working with this company till they can learn customer service is key and right now they are HORRIBLE at it!!!!