Planet Discounts & Upsells
The reviews are overwhelmingly positive. Users consistently praise the app for its broad promotion and discount capabilities, ease of use, intuitive interface, and ability to solve limitations in Shopify’s native discount tools. Many merchants say it helps increase conversion, streamline promotions, build bundles, schedule campaigns, and manage upsells/cross-sells more efficiently. Several reviews also mention tangible business benefits such as faster setup, better cart experiences, and improved sales results. A major standout theme is the quality of customer support. Reviewers repeatedly describe the support team—especially Sergio—as fast, knowledgeable, proactive, and willing to go beyond standard help, including live setup assistance and even custom feature work. On the negative side, there are only a few critical reviews, but they are notable: one merchant reported that the app could not handle a specific advanced discount scenario and felt the support interaction was unprofessional, while another said the app simply did not work well for them. Overall, the feedback suggests a strong app with excellent support, though advanced edge cases may not always be handled smoothly.
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No solo la aplicación es genial: se pueden hacer muchísimas cosas para aumentar el % de conversión. Se nota mucho. Sino que además ellos te ayudan en todo lo que necesitas. La atención es perfecta
¡¡Es increíble!! LLevo un par de meses usándola y la verdad que la interfaz es súper intuitiva y chula. Fácil de manejar y con muchísimas opciones para hacer que tu la tienda convierta más (sin costes ocultos). El carrito lo hemos llevado a otro nivel, sin cargar la página... Pero lo mejor de esta app es, sin duda, su soporte. Me ayudaron a configurar todo desde el inicio, en vivo. Rapidísimos a la hora de resolver cualquier incidencia incluso llendo mas allá de donde les pertenece. Para nosotras en un 20 de 10. ¡¡No dudéis en ponerla porque funciona de verdad!!
Super expérience. j'avais besoin d'une fonctionnalité qui n'existait pas, Sergio l'a créé pour moi ! sav vraiment top. je recommande
We installed this app specifically to overcome Shopify’s native discount limitations, which is exactly what third-party apps in this category are meant to do. Instead of collaborating on possible solutions, workarounds, or technical alternatives, support repeatedly deflected by referencing Shopify’s discount engine. Something we already understand and the very reason we are paying for an external solution. More concerning was the tone of communication. Rather than simply stating technical constraints, the representative escalated the situation unnecessarily, claimed to have reported the conversation to Shopify, and made vague allegations about our “behaviour” and “threats” without providing any specifics. This felt inappropriate and unprofessional in a standard customer-support interaction. We asked one simple thing: whether the app could achieve our required discount logic through configuration, workaround, or development. A clear yes or no would have sufficed. If your app cannot meet advanced discount scenarios, that should be communicated transparently, without intimidation, deflection, or insinuations. Based on our experience, we would caution other merchants to carefully validate whether this app truly extends Shopify’s limitations before committing.
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