Planet Discounts & Upsells
Set up discounts, upsells, quantity breaks, bundles & more
Rating
4.8
feedback
159
chart
#1,204
All reviews
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Feb. 7, 2026
We installed this app specifically to overcome Shopify’s native discount limitations, which is exactly what third-party apps in this category are meant to do. Instead of collaborating on possible solutions, workarounds, or technical alternatives, support repeatedly deflected by referencing Shopify’s discount engine. Something we already understand and the very reason we are paying for an external solution. More concerning was the tone of communication. Rather than simply stating technical constraints, the representative escalated the situation unnecessarily, claimed to have reported the conversation to Shopify, and made vague allegations about our “behaviour” and “threats” without providing any specifics. This felt inappropriate and unprofessional in a standard customer-support interaction. We asked one simple thing: whether the app could achieve our required discount logic through configuration, workaround, or development. A clear yes or no would have sufficed. If your app cannot meet advanced discount scenarios, that should be communicated transparently, without intimidation, deflection, or insinuations. Based on our experience, we would caution other merchants to carefully validate whether this app truly extends Shopify’s limitations before committing.
July 13, 2024
No free plan is available
Hi! Our free plan, as it's explained, is for devs stores. Sorry for the misunderstanding! We will work for a better understanding of our plans in the future. Thanks.