Love-Rugs review for Shopify Planet
Feb. 21, 2025
DO NOT USE! Moved from Ecologi to this as it appeared native, and better value, but they are are very sneaky in how they word the billing and our bill per shipment is crazily excessive. They're trying to claim we owe over $1000 although we set up a cap. This is ridiculous and if they try to action we will need to go to court or chargeback. ### Edit: the package size, weight and dimensions aren't known by Planet as they are not entered in our backend. If you are using product dimensions, for rugs, which are sent rolled, you are massively over-pricing. We are being charged at a rate of $10 per item. Initial pricing displayed was $0.35 per item. The cap is confusing as although we have not been charged over this per month it shows we owe x8 the total monthly cap.
We're sorry that you had a bad experience with Planet. Regarding the bill – you will never be charged more than your billing cap for any billing cycle. When it comes to your per-shipment costs, the weight of products is one of the drivers of shipping emissions. Shipping heavy products like rugs can generate above-average emissions. If you'd like to continue offering carbon-neutral shipping as an option, you can select a subscription option that enables your customers to choose carbon-neutral shipping on any order.
