SunnyHair review for Shopify Planet
May 26, 2025
Very disappointing and confusing experience. Lack of transparency in pricing – The app charges based on estimated emissions, but the logic is completely unclear. When tracking information is not available (which is always the case at checkout), they multiply the emissions estimate by 3. Whether it's the merchant or the customer paying, almost every order gets overcharged. On top of that, I have no idea where the money is actually going – there’s no clear breakdown or follow-up to show how carbon removal is being funded. Unfair in both billing modes – In “Community” mode, customers are charged right when they place the order — but there's never a tracking number at that point, so they are always paying 3x the estimated emissions. In the “Merchant” mode, it’s the same problem: as a seller, we can't generate a tracking number at the moment of purchase, yet we get billed for the 3x inflated estimate too. This app needs to be far more transparent and fair in how it calculates and communicates charges. Until then, I can't recommend it to other businesses.
We're sorry you found the experience confusing—transparency in pricing and impact is important to us. A few clarifications: - When tracking info isn’t available, we estimate emissions using a ~2.5x multiplier on the straight-line (“as the crow flies”) distance. This helps account for real-world shipping routes, and we set this number after consulting a reputable third party. - In Community mode, the fee is a flat amount you set, so there’s no multiplier or uncertainty. - 100% of funds go directly to carbon removal projects—Shopify doesn’t take a cut. - You can see all the companies that have received funding on the Planet About page in your Shopify admin. Watch your inbox soon for updates on new projects getting support! - We’re working on new features and clearer documentation to improve transparency. Thanks again for your honest feedback—it helps us improve. — Planet Team
