Plantboy ‑ Live Plant Dropship
Plantboy - Live Plant Dropship for Shopify Ecommerce Stores
Rating
2.2
feedback
12
chart
#9,259
Reviews Over Time
App Ranking
Time spent using app
-
Less than an hour
0%
-
Less than a day
0%
-
Less than a month
25%
-
Less than a year
58%
-
More than a year
8%
Reviews Summary
The reviews for the PlantBoy app showcase a mix of positive and negative experiences from users. On the positive side, users appreciate the quality of the plants provided by PlantBoy, mentioning that the plants are healthy and of high quality. The app is also praised for its easy installation process and seamless integration with Shopify, making it convenient for users to add products to their store. Additionally, the customer service provided by PlantBoy is highlighted as responsive and helpful, with quick shipment processes and good communication. On the negative side, several users express frustration with the app's stability and functionality. Issues such as products disconnecting from the store, problems with syncing orders, and lack of response from customer service are mentioned. Some users mention difficulties in getting refunds, incorrect charging of product prices, and overall dissatisfaction with the level of customer support. Despite the positive aspects of the app, the recurring theme of poor customer service and technical issues seems to be a significant concern for users.
Highlights
Rating Breakdown
Review RSS Feed
All reviews
Nov. 19, 2024
I can't even install it. It just opens "https://app.withplantboy.com", and doesn't "connect" anything to the store. A waste of my life trying to get this to work. Fire your developer immediately.
Oct. 19, 2024
I love their inventory, and their shipping -- when it works. I've had at least two instances when all the products completely disconnected from my store and more recently, I couldn't add products to my store. I've tried to uninstall the app; now it won't let me reinstall it -- and I have an order to fulfill with them.... so I'm faced with either going to buy the plant and shipping it from elsewhere, or refunding the money. I'd absolutely love to work with them more as a partner, but they need get some stability to this product.
June 18, 2024
Why not geting any profit i sale 32$ product you saw me product price 16.62 and profit get $15.38 i get one order when i go for pay money its total charge 32$ from your side then where is gone my profit? You need to rapair your app you need to charge product price which one u saw dont charge our selling price
Hi Botnicpots, we've attempted to contact you multiple times to resolve this issue, please respond so we can see what happened here.
April 15, 2024
Does not reply to email queries, I wrote 3 times, no reply. Even getting up update on an order, no reply. Theres no point working with this company
Jan. 23, 2024
We hesitate writing this review because, as a small business owner, we know how much these can affect our business, but working with vendors affects our business too and I think it's important for other business owners to be aware of what it's like to work with Plantboy. We no longer work with them because, as others have stated, there is zero customer service and help. We had to issue a refund for a customer because the order never synced with PlantBoy. After multiple rounds of emails to them through various channels over 2 weeks, we could not get a hold of anyone to help us remedy this issue. The customer never got the plant, we lost out on sales, and PlantBoy was unreachable. This is not at all acceptable to us as a small business and the service that we provide our customers. We gave them 2 stars instead of 1 because the one order that did go through all the way worked seamlessly and the plant was very good quality. It was even larger than we expected. We had hoped to work with them closely, but with a complete lack of communication and customer service to help us resolve issues for our customers, we will not be working with them again.
Sign up to receive AppNavigator updates
Find out when we add keyword-monitoring, review RSS feeds and more