Platoria AI Review Testimonial
Platoria AI Star Ratings App | Shopify | Reviews |...
Rating
4.8
feedback
22
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#2,625
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Feb. 26, 2024
I have to give the app a low review for the following reasons: although it does a fairly good job scanning the products and selecting the right product, it doesn't provide actual reviews. It provides an overview of the product which a shop would have anyways in the product description. The huge negative is the excess space the "review" window takes up next to the product with all the pointless 'pros', which is simply oversized and unsightly and not adapted to the theme settings or CSS. But worse are the 'cons,' which are illogical and make no sense at all for a review and are plain negatives and counterproductive for any shop unless you sell cars and want to compare car models. The final turnoff is the sheer imaginary price the developer has put for it: $9.99 per month for TEN 'reviews', $89.99 per month for only 100 products, and $399.99 per month for 500 products. I mean, seriously? This is not a review app. It's a product comparison app.
Hello, This is Stan from Platoria :) I'm truly sorry to hear your experience with Platoria was not as you expected. I would be more than happy to help you resolve any issues. I understand your confusion about our app’s ability to generate reviews. We don't provide actual reviews since this would be unethical and would basically mean "fake reviews". What we instead do is, we provide "review summaries" - so we take real human reviews for each product from different vendors worldwide, pull those reviews together, and our AI summarizes those reviews into a summary. It is not an overview of the product but the summary of hundreds or thousands of human reviews (sometimes it might look equivalent to a product description). The Pros and Cons are just views of real customers who previously purchased those products. If a customer has a negative experience with a product, he will write a bad review, and our summary will reflect it. As for the price concern, we want to acknowledge how technology-driven our approach is. Platoria is one of the most technologically advanced apps on Shopify, equipping it with unique AI capabilities that indeed come at a cost. However, our primary focus is on the potential return users can earn from increased social proof, which usually outweighs the app's cost significantly. I’ve personally reached out to you so we can find the best solution for your store, and I am happy to continue the conversation with you privately.