Plug in SEO
The reviews for the Plug In SEO Shopify App are mixed, with both positive and negative feedback from users. Positive aspects highlighted in the reviews include excellent customer service, helpful and knowledgeable support team members like Mike, Pablo, and Libby, and the effectiveness of the app in identifying SEO issues and providing actionable recommendations. Users appreciated the quick start service, clear explanations, and guidance on improving SEO. However, negative feedback focused on issues such as misleading initial setup, code conflicts after uninstallation, confusion with the app's functionality, and concerns about code changes remaining even after uninstalling the app.
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The initial setup/tutorial is the most useful part of the app. Once you install and pay for the trial you can't even use the quick fix buttons or changes that the tutorial walked you through using. Very misleading and doesn't give you the full experience of what to expect until they already get your money. Cancelled before finishing the trial to find an app that actually saves time with the SEO process.
We're really sorry to hear this — feedback like this matters to us. Looking at your account, it looks like there wasn't quite enough time to explore everything before canceling (about 38 minutes total), and we'd reached out by email offering a free welcome call — something available to every customer from day one — but didn't hear back. We're a small team, but we care a lot about getting this right for our merchants, and we're sorry we didn't get the chance to walk you through it properly. If you're ever open to giving us another shot, we'd love to help.
I have uninstalled this app, however the code has remained in my theme and is causing severe conflicts. Still waiting on support to find out how to remove it 10 days later.
We're sorry for the trouble this caused. We followed up multiple times by email and sent a link to book a call so we could help remove the leftover code directly, but weren't able to get that scheduled. If you're still running into this, we're always here to help — just reach out again and we'll get it sorted.
I have had an awesome experience with the app and with Plug In SEO's Quick Start Service. So many outstanding issues were addressed, and I was left with a very clear outline of how to proceed regarding keywords and refinements of my SEO. The app is very easy to use. Florencia was AMAZING and I can't recommend Plug In SEO highly enough. Thank you!!!
Thank you so much for this amazing review! It's truly a pleasure having you as a Plug In SEO user. We're glad the app continues to be a helpful tool for you as you refine your keywords and optimize your store. If you ever need anything or have questions along the way, we're just a message away. Thank you for trusting us with your SEO — we're rooting for your success!
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