Doppeltree review for Plug In SEO
Feb. 16, 2021
*Update* For some reason, later responses were routed to our spam email folder. I see that Plug in SEO did respond to me. Will revise review again after working with Plug in SEO to fix issues* We ran into an issue after installing the app on 2/11. Discovered that I was missing all of our page titles and meta descriptions even though they were all showing up correctly within Shopify. I immediately uninstalled the app to try and revert my store back to the original state. To Plug in SEO's credit, they did reach out to me immediately after my uninstall and offered to help me troubleshoot. Happy to get their help, I reinstalled the app and waited for their response. But after a day of not hearing back, I decided I couldn't wait any longer (since my page titles and meta descriptions were all still missing), so I uninstalled the app a second time and reverted everything back to it's original state. Granted, it could've been a minor issue that was easily fixable, but the lack of follow up communication after the initial message on 2/11 through today 2/16 was/is not a positive customer experience.
Hi Tony, We hope you are well. Concerned to hear about this, we've sent you emails dated Feb 12 and 13 and were not able to receive a reply. We were not able to move forward with our code installation and check on the error because of the other SEO in your app. Often times the HTML error is due to a broken/missing code and having another SEO can also cause conflict. Please don't hesitate to reach out to us and we will assist you with your concern. Best, PIU Team
