All reviews

Rating Breakdown

  • 5
    94% (288 ratings)
  • 4
    3% (8 ratings)
  • 3
    1% (3 ratings)
  • 2
    1% (3 ratings)
  • 1
    2% (5 ratings)

Reviews with Text

  • 87% (268)
Review RSS Feed Review RSS Feed

5 / 5 Share

June 21, 2025

Great tool. All the option needed is there, and the support quick, helpful and professional. Thank you!

Using app

About 2 months

Total reviews

6

Average rating

5.0

3 / 5 Share

Jan. 3, 2021

While the layouts looked good and I loved the app I had to ultimately uninstall after only a couple days. New leads were not being added to my Shopify customers or getting the automatic welcome email even though I added the required content box needed for this to happen. I was advised by chat support to uninstall and reinstall - inconvenient and that still didn't work. They then wanted access to my shopify back end to look at it. Too much for a simple pop up.

Using app

1 day

Total reviews

2

Average rating

4.0

5 / 5 Share

Dec. 17, 2020

I love having the Pop Ups on my site! It draws in their attention. I have two Pop Ups on my site-one for a Welcome Discount & one for a Newsletter sign up.

Using app

About 1 year

Total reviews

1

Average rating

5.0

5 / 5 Share

Dec. 13, 2020

I needed something that would give me a simple pop-up window to collect emails for my mailing list. Poptin made this very easy and effective with the free plan. It sends emails whenever I get a new sign-up and it integrates with Zapier. And I'm able to customize the look and feel of the pop-up window to make it look nice. All good.

Using app

About 1 month

Total reviews

1

Average rating

5.0

5 / 5 Share

Dec. 13, 2020

I've been using this for 2 days now and it's easily the best pop up app out there. Easy interface, and so far great support. For startups that are watching budgets, this the only app you should be looking at in this space.

Using app

1 day

Total reviews

12

Average rating

4.6

5 / 5 Share

Dec. 2, 2020

I wanted to reach out to people who visit my website by asking them to subscribe to my email list. The popup I made with this app has been great. Also, very easy to reach customer service and they were very helpful with resolving my issue.

Using app

10 days

Total reviews

3

Average rating

5.0

5 / 5 Share

Nov. 26, 2020

Easy to use and great UI. in a few clicks you can set up banners and pop-ups. Makes lead generation easy thanks to direct integration to mailchip. Responsive and helpful support team. Absolutely Recommended.

Using app

About 2 months

Total reviews

5

Average rating

4.4

5 / 5 Share

Nov. 26, 2020

We just created our first Poptin Pop Up with real ease and seems to be functioning well on our website with not coding on our part. I had an additional question for the help desk and their responsed very quickly. So far a very positive experience.

Using app

24 days

Total reviews

11

Average rating

5.0

5 / 5 Share

Nov. 24, 2020

Atendimento ótimo com esclarecimento de todas as minhas dúvidas. Respostas rápidas e artigos explicativos.

Using app

About 23 hours

Total reviews

2

Average rating

5.0

5 / 5 Share

Nov. 17, 2020

This is the best tool to collect emails and sending coupon codes to users. Very easy to use and quick support from the team.

Using app

12 days

Total reviews

1

Average rating

5.0

5 / 5 Share

Nov. 11, 2020

This is a great app! Even better, the customer service is AWESOME! Fast, friendly and reliable. Thank you!

Using app

1 day

Total reviews

2

Average rating

4.5

5 / 5 Share

Nov. 8, 2020

Super easy to use app! Very kind and helpful chat service, I have no coding experience and managed to connect two very beautiful pop-ups to my shopify website and connecting to Active Campaign. So happy with it!

Using app

3 days

Total reviews

5

Average rating

5.0

5 / 5 Share

Oct. 19, 2020

app works fantastic, their support team is so so helpful. I am very impressed with their response time + help! Yall rock! thank you !

Using app

5 days

Total reviews

3

Average rating

5.0

2 / 5 Share

Oct. 14, 2020

Brought our speed down from a bad 47 to a terrible 23. Have to admit though, that we did not consult them about it. Anyway, not a big fan. Edit: Due to very energetic (but friendly) efforts by popt.in to make me delete this review I checked again with IT to figure out if the problem was caused on our side and my harsh feedback was unjust. As far as we could determine, the delay was caused by jQuery libraries loaded by the app, although these were already integrated in Shopify. This decision was taken by the programmers to ensure an optimal function of the popup app, but if not fixed this can lead to these awful delays. As shop owners we had to learn the hard way, that most of the apps come at a price. You fix one thing or get a cool feature but on some end it makes something worse or even breaks a crucial function. And you will not be warned in advance. In this case Shopify flagged our bad site speed (new feature, cool!) and we digged into the potential source. This is how we found out that it was cause by the popup app. I can understand that I`m being a bit hard on these poor app developers by a crushing 1* review, but I see this as a responsibility on developers side to consider also the harming effects of their app. The popt.in team is very engaged to fix this now and this is why I gave them a second star. But still I was in a situation I didn´t want to be in in the first place.

Using app

9 days

Total reviews

1

Average rating

2.0

Developer Reply

Hi there! Thanks for the feedback. We wish you would contact us, we would be more than happy to help! The app doesn't increase the load speed. Our code loads asynchronously to your website, using CDN and a very compressed code (less the 1kb). But if there is any chance, there is an easy fix. You can read the bottom of this short article: https://help.poptin.com/article/show/113237-will-poptin-slow-my-site Please contact us anytime and we will guide you or do it for you :)

5 / 5 Share

Sept. 24, 2020

I use Poptin to upload a pop-up ad. The software / website is easy to use, has customer service that answers quickly and helps with any question. Fun to work with them :)

Using app

5 days

Total reviews

3

Average rating

5.0

5 / 5 Share

Sept. 13, 2020

Hi, I installed the app a few days ago, it’s working fantastic! The support team was really helpful when I needed them (answer me in 5 min to help me for the set up as I am not a tech savvy). My clients did enjoy the 10% discount off, thanks to the popup. I recommend it !

Store

Elmar

Using app

2 days

Total reviews

4

Average rating

4.0

5 / 5 Share

Sept. 9, 2020

This app is great and the customer service is amazing. They answer very quickly and help a lot. Thanks

Using app

28 days

Total reviews

6

Average rating

4.8

5 / 5 Share

Aug. 25, 2020

muy fácil de navegar, personalizar, tiene efectos/transiciones muy cool que puedes adecuar al estilo de tu marca

Using app

About 1 month

Total reviews

1

Average rating

5.0

5 / 5 Share

Aug. 9, 2020

The app is great and support is speedy and very helpful,they resolved my issue immediately. Must have app to grow subscription list.

Using app

3 months

Total reviews

5

Average rating

4.2

5 / 5 Share

July 31, 2020

easy to customize...even for beginners. Backed with a fast & friendly support. Never did that before, but it turned out to be super easy. Can´t wait to use it more often... Recommended!!!

Using app

3 days

Total reviews

2

Average rating

5.0