Pixelpop Popups & Banners
The reviews for this Shopify app are quite mixed, with both positive and negative feedback from users. On the positive side, many users appreciate the ease of use and customization options offered by the app. The customer support team is also praised for being responsive and helpful in resolving issues. Users have mentioned that the app helped them capture more emails, drive traffic to their websites, and enhance their overall shopping experience. However, on the negative side, some users have faced issues with the app not working properly, slow response times from customer service, and unexpected charges. There are also complaints about limited targeting options and compatibility issues with other platforms like Klaviyo. Overall, while the app has received praise for its functionality and design, there are areas that need improvement to provide a seamless user experience for all customers.
Ik heb deze app 4 jaar gebruikt waarvan hij het laatste half jaar niet meer werkte. Verschillende e-mails over gestuurd naar de customer service maar geen enkele reactie ontvangen en wel geld af blijven schrijven. Waardeloze service
I'm sorry to hear you've had a bad experience! I've processed a refund, please reply to our email and let us know you've received it. - Emily, Head of Support
I had to pay two times even though I was in the same cycle just by downgrading the plan from one to other
Hi there - our records indicate only one charge. We've sent you an email to follow-up on this issue, please have a look in your inbox (including spam) and get back to us ASAP! - Emily, Head of Support
It is not working at all, I have had it since the beginning it was free and perfect! now that is paying, the free version is not working at all...
Hi there! I'm not able to see a support ticket from you in our ticketing system, so I've sent you a message to help you solve this issue. Please check your inbox (and spam!) and get back to me ASAP! - Emily
Really happy with their support! The link in the popup did not work directly and the pop-up wasn't showing on all our domains. Jack was really kind and he and the team fixed this really quick for me.
Easy to use and understand. I used the basic plan but having good results made me upgrade for upper level. Thank you
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