Pixelpop Popups & Banners for Shopify

Pixelpop Popups & Banners

Easy-to-use popup app!

Developer
View on App Store

Rating

4.7

feedback

285

Reviews

chart

#9,936

Shopify

Reviews Over Time

App Ranking

Time spent using app

  • Less than an hour
    5%
  • Less than a day
    2%
  • Less than a month
    18%
  • Less than a year
    48%
  • More than a year
    27%

Reviews Summary

The reviews for this Shopify App are quite mixed, with both positive and negative feedback from users. On the positive side, many users praised the app for its ease of use, quick setup, and helpful customer support. Users appreciated the customizable templates, intuitive design, and the ability to create effective pop-ups for their online stores. The app was also commended for its functionality, especially in capturing emails and promoting sales. However, on the negative side, some users experienced issues with billing, lack of response from customer service, and technical glitches that affected the app's performance. Some users found the app complex to use, especially with custom themes, and faced challenges with targeting options and pricing transparency. Overall, while the app received praise for its features and support, there were concerns raised about billing practices, functionality issues, and customer service responsiveness.

Highlights

Ease of use and quick setup
Helpful customer support
Customizable templates and intuitive design
Functionality in capturing emails and promoting sales
Issues with billing, lack of response from customer service, and technical glitches

Rating Breakdown

  • 5
    84% (239 ratings)
  • 4
    10% (28 ratings)
  • 3
    3% (8 ratings)
  • 2
    1% (3 ratings)
  • 1
    2% (7 ratings)
Review RSS Feed Review RSS Feed

All reviews

5 / 5 Share

Sept. 11, 2023

They were very quick to reply to my questions and everything was clear.

Using app

--

Total reviews

1

Average rating

5.0

1 / 5 Share

Oct. 10, 2022

Ik heb deze app 4 jaar gebruikt waarvan hij het laatste half jaar niet meer werkte. Verschillende e-mails over gestuurd naar de customer service maar geen enkele reactie ontvangen en wel geld af blijven schrijven. Waardeloze service

Using app

Almost 4 years

Total reviews

8

Average rating

3.9

Developer Reply

I'm sorry to hear you've had a bad experience! I've processed a refund, please reply to our email and let us know you've received it. - Emily, Head of Support

1 / 5 Share

Oct. 7, 2022

I had to pay two times even though I was in the same cycle just by downgrading the plan from one to other

Using app

Over 1 year

Total reviews

5

Average rating

4.2

Developer Reply

Hi there - our records indicate only one charge. We've sent you an email to follow-up on this issue, please have a look in your inbox (including spam) and get back to us ASAP! - Emily, Head of Support

1 / 5 Share

July 19, 2022

It is not working at all, I have had it since the beginning it was free and perfect! now that is paying, the free version is not working at all...

Using app

Almost 3 years

Total reviews

4

Average rating

3.0

Developer Reply

Hi there! I'm not able to see a support ticket from you in our ticketing system, so I've sent you a message to help you solve this issue. Please check your inbox (and spam!) and get back to me ASAP! - Emily

5 / 5 Share

May 2, 2022

Really happy with their support! The link in the popup did not work directly and the pop-up wasn't showing on all our domains. Jack was really kind and he and the team fixed this really quick for me.

Using app

4 days

Total reviews

1

Average rating

5.0

All reviews

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