Pixelpop Popups & Banners
The reviews are overwhelmingly positive about the app’s ease of use, quick setup, attractive popup designs, and flexibility. Many merchants say they were able to create professional-looking popups in minutes, customize them to match their branding, and see real results such as more email captures, subscribers, traffic, and conversions. Customer support is also frequently praised for being fast, helpful, and willing to assist with customization or troubleshooting, which adds to the overall positive experience. The negative reviews focus on reliability, billing, and feature limitations. Some users report the app stopped working, popups not showing correctly, integrations failing, or free features becoming locked behind upgrades. Others complain about unexpected charges, plan changes causing double billing, or the app pausing due to view limits at inconvenient times. A smaller set of reviews mention missing functionality such as stronger targeting options, custom confirmation emails, or the ability to remove branding on lower plans. Overall, the app is seen as effective and user-friendly, but concerns remain around consistency, pricing transparency, and support responsiveness in some cases.
They were very quick to reply to my questions and everything was clear.
Ik heb deze app 4 jaar gebruikt waarvan hij het laatste half jaar niet meer werkte. Verschillende e-mails over gestuurd naar de customer service maar geen enkele reactie ontvangen en wel geld af blijven schrijven. Waardeloze service
I'm sorry to hear you've had a bad experience! I've processed a refund, please reply to our email and let us know you've received it. - Emily, Head of Support
I had to pay two times even though I was in the same cycle just by downgrading the plan from one to other
Hi there - our records indicate only one charge. We've sent you an email to follow-up on this issue, please have a look in your inbox (including spam) and get back to us ASAP! - Emily, Head of Support
It is not working at all, I have had it since the beginning it was free and perfect! now that is paying, the free version is not working at all...
Hi there! I'm not able to see a support ticket from you in our ticketing system, so I've sent you a message to help you solve this issue. Please check your inbox (and spam!) and get back to me ASAP! - Emily
Really happy with their support! The link in the popup did not work directly and the pop-up wasn't showing on all our domains. Jack was really kind and he and the team fixed this really quick for me.
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