All reviews

Rating Breakdown

  • 5
    87% (87 ratings)
  • 4
    8% (8 ratings)
  • 3
    2% (2 ratings)
  • 2
    0% (0 ratings)
  • 1
    3% (3 ratings)
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5 / 5 Share

June 10, 2022

Hands down the best app for direct response marketers. You're able to ask your customers ANY questions you'd like with this app and that's beyond marketing gold

Using app

About 2 months

Total reviews

6

Average rating

5.0

Developer Reply

Hi there! Thank you so much for your feedback, we are pleased to hear that the app is to your convenience! Should you need any assistance in the future, please feel free to contact us!

5 / 5 Share

Feb. 21, 2022

My review is related to the support I just received. I ran into an issue which prevented me from saving changes, Ahmed came to the rescue and resolved the problem in a matter of minutes. I'm not able to save again. The Post Purchase survey has also been very useful for us to get valuable insight into our customers likes and dislikes.

Using app

Almost 2 years

Total reviews

2

Average rating

5.0

Developer Reply

Happy to hear you are enjoying our app! We will always be here to support you. Your feedback would surely put a smile on Ahmed's face.

5 / 5 Share

Feb. 11, 2022

Very good app and good support service. i have requirement for translate a part and they do it quickly

Using app

8 months

Total reviews

1

Average rating

5.0

Developer Reply

Thanks for the kind words. We are happy you are enjoying our app and we're looking forward to supporting you on this eCommerce journey.

5 / 5 Share

Aug. 26, 2021

Very good App to analyse where the user comes from or what you can improve in user experience. It's easy to use and concentrates on the most important things

Using app

5 months

Total reviews

8

Average rating

5.0

Developer Reply

Thank you for your review, highly appreciate your support :)

5 / 5 Share

Aug. 19, 2021

the app does what it says. Very easy to set up and install. Support was efficient and helpful. Recommending it.

Using app

9 days

Total reviews

7

Average rating

4.3

Developer Reply

Thanks so much for your kind words, and please let us know if you need anything else! We are always standing by to help. :) Have a beautiful day!

5 / 5 Share

Aug. 18, 2021

I highly recommend this app, It helped us to collect important post-purchase survey data from our customers. The team is responsive and very nice.

Using app

Over 2 years

Total reviews

4

Average rating

5.0

Developer Reply

Thanks so much for your kind words! Feel free to contact us whenever as we are always standing by to help.

5 / 5 Share

July 23, 2021

顧客に対して購入後にアンケートに答えて頂くことで少額クーポンを発行しエンゲージメントを高めたり、クーポンを発行するのでinstagramのマーケティングへの協力してもらえるかなど質問項目に加えることで、強力な広告、マーケティングツールにもなります。シンプルでとても便利なアプリです。

Using app

Over 1 year

Total reviews

3

Average rating

5.0

Developer Reply

あなたがアプリを愛していることを私たちとすべての商人に知らせてくれてありがとう。 私たちのエクスペリエンスチームはいつでも喜んでお手伝いします!

5 / 5 Share

July 18, 2021

I highly recommend this app, It helped to interact with my customer and focus on the task that based on their needs. I finally found that our customers are the main part of our partners when u needs ideas to improve the quality of your service/products. kudos to the team behind NPS Survey.thank uuuuuuuuuuuuuuuuuuuuuuuuuuuuuuuuuuuuu

Using app

23 days

Total reviews

8

Average rating

5.0

Developer Reply

We're glad to hear that you were able to get some assistance from our awesome support team! We appreciate the kind words. :-) Thank you so much!

5 / 5 Share

July 7, 2021

I had an issue just after installing the app cause the submit button didn't works. I contacted the support which was really effective! They solved the problem in one day. Regarding the app, it was really easy ton configure. Not sure about a translation option => that can be improved. An easy fonctionnality which i'm sure is interesting for both customer et merchant.

Using app

4 months

Total reviews

7

Average rating

4.4

Developer Reply

The app looks great on your store! Thanks so much for the review. We're very happy to hear that you were able to get an awesome experience from some of our great specialists! Please let us know if we can help with anything else!

5 / 5 Share

July 5, 2021

Fantastic app. Highly recommend for better customer insights. Has given us valuable insight into customer preferences and what changes to make to help improve our shopping experience. Highly recommend.

Using app

8 months

Total reviews

5

Average rating

4.8

Developer Reply

Hi there! Thanks so much for taking the time to leave us a review. We're glad to hear that you were able to get some assistance from our awesome support team! We appreciate the kind words. :-)

5 / 5 Share

May 20, 2021

Thanks for this amazing app, just simple to install and the best part. You can request questions that you want to be answered. Overall a 6 Star app.

Using app

Over 2 years

Total reviews

7

Average rating

4.4

Developer Reply

This review made our day! Thank you so much :-)

5 / 5 Share

Aug. 12, 2021

Support Staff were extremely helpful when we had an issue. Kept me updated on all progress and fixed the issue very quickly. Highly recommend

Using app

About 2 years

Total reviews

2

Average rating

5.0

Developer Reply

That’s so exciting! Glad to hear you are happy with your store, feel free to reach out for any help in the future.

5 / 5 Share

April 21, 2021

amazing customer support. I had a problem with the submit button , they fixed it very quickly, even tough its a free app. Thanks Priyanka. I think they can make a paid option with couple of more advance feature.

Using app

4 days

Total reviews

23

Average rating

4.0

Developer Reply

Thanks so much for the kind words! We really appreciate the review, and are so glad to hear you're loving the app. We definitely pride ourselves in offering top-notch customer support, so we're very happy to hear that you were able to get an awesome experience from some of our great specialists like Priyanka! Please let us know if we can help with anything else!

5 / 5 Share

April 10, 2021

Very easy integration, no complaints so far, pretty satisfied with it in general, that's how you build trust, will check out your other products as well.

Using app

Over 2 years

Total reviews

3

Average rating

5.0

Developer Reply

Thanks so much for the kind words! We really appreciate the review, and are so glad to hear you're loving the app. We definitely pride ourselves in offering top-notch customer support, so we're very happy to hear that you were able to get an awesome experience from some of our great specialists! Please let us know if we can help with anything else!

5 / 5 Share

March 12, 2021

I'm really happy with this app - it's easy to use, and I'm getting way more surveys filled out than I expected. Great job. My only niggle is that I wish the survey results were sent in the notification email, it would save me time in having to log into my store, go to apps, find the survey app, find the most recent survey & click on it. Please add this !

Using app

4 months

Total reviews

6

Average rating

3.5

Developer Reply

Hi there! Thanks so much for taking the time to leave us a review. Your feedback helps us get better. We'll definitely consider it for our next update!

5 / 5 Share

March 8, 2021

If you're looking for a really simple post-purchase survey, this is really perfect. Easy to use and does the trick. Over 50% of our customers have answered our simple survey and it has given us greater insight into how we've acquired them.

Using app

19 days

Total reviews

4

Average rating

4.0

Developer Reply

The app looks great on your store! Thanks so much for the review, we're so happy to hear you're loving our NPS post-purchase survey app! You can also reach out to our support team - they're willing to help however they can! They are capable enough to do minor style changes - if you had anything in mind :-)

5 / 5 Share

Feb. 16, 2021

Excellent app for free - captures data and you can ask any question you like, with multiple choice options or free text input box.. and you can export the data to spreadsheet format for further analysis! Our customers use it often and it has provided some useful info for missing features on our site and frustration points within the checkout process. Thank you!

Using app

About 1 year

Total reviews

6

Average rating

4.2

Developer Reply

Thanks so much for your kind words. Our app can provide you meaningful insights to improve your customer journey. All the best for that! Feel free to contact us whenever as we are always standing by to help.

5 / 5 Share

Jan. 19, 2021

I would have wished to be able to find this app earlier on. This add-on helped us get a post-purchase survey up and running within 10 min with out any problems. Highly recommend.

Using app

14 days

Total reviews

2

Average rating

5.0

Developer Reply

Thanks so much for the kind words! We really appreciate the review and are so glad to hear you're loving our priority support add-on! Have a beautiful day ahead. :)

5 / 5 Share

Jan. 7, 2021

Great app for getting insights on how to improve your business. Was hesitant at first to implement but after seeing the surveys come back, has been super worth it.

Using app

8 days

Total reviews

5

Average rating

5.0

Developer Reply

We are so grateful for your kind words. Thanks for sharing your review with us and the Shopify community. Best of luck with your business! We look forward to seeing your continued success.

5 / 5 Share

Dec. 17, 2020

Amazing app! We've been using it for a few weeks to find out if the whole payment process and payment gateways are working properly and of customer had any issue during the process and it's been amazingly helpful. And since it is a very friendly and simple form, our customer love to answer it, because it only takes them about 8 seconds. Love it!

Using app

Over 1 year

Total reviews

1

Average rating

5.0

Developer Reply

Thanks so much for the kind words! We really appreciate the review, and are so glad to hear you're loving the app. We definitely pride ourselves in offering top-notch customer support, so we're very happy to hear that you were able to get an awesome experience from some of our great specialists! Please let us know if we can help with anything else!