Hulk NPS Post Purchase Survey
The Hulk Post Purchase NPS Survey App
Rating
4.7
feedback
100
chart
#559
All reviews
Rating Breakdown
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Dec. 16, 2020
We are using this app to run a simple post purchase survey to find out how our users found us, primarily for marketing attribution needs. It works pretty neatly and is already helping us with new insights. Importantly, the survey loads pretty fast on the order success page thus ensuring we don't miss the opportunity to get user feedback. One of the other paid apps was actually slower than this, which is free! BTW, one feature that they could add (as a premium/paid feature perhaps) is the ability to show the survey only for new customers. That would be awesome. But, I am not complaining. This is a great free app that does what it promises!
Thanks so much for the kind words! We really appreciate the review, and are so glad to hear you're loving the app for its simplicity and speed. We really appreciate it. Your request for a conditional survey has been flagged to our Product Team. We will get in touch when we implement this feature! Thank you!
Nov. 18, 2020
This app has helped to capture customer feedback after making their purchase in how they found us and share other user feedback to increase marketing avenues and team recognition. Thank you for making this app easy to use, it is such a useful value for us. I highly recommend this for your business at any stage.
Thanks so much for the kind words! We really appreciate the review, and are so glad to hear you're loving the app. We definitely pride ourselves in offering top-notch customer support, so please don't hesitate to reach out should you have any questions about the Post-purchase survey app or any of our other apps!! Please let us know if we can help with anything else!
Nov. 5, 2020
Works good in our store. It helps to improve and not do decisions on suggestions but on facts.......
Hi there, thank you for the review! Please reach out if you need any other assistance!
Nov. 4, 2020
Great after purchase service. I raised a support ticket because my app was showing up blank to me, very quickly they checked it out and it was there, I was just needed to wait for the page to load...great job support.
Thanks so much for giving us an opportunity to assist you. Please let us know if you need anything else! We are always standing by to help. :)
Oct. 6, 2020
This free app works really well. It helps us identify our customers' needs and serve them even better!
Thanks so much for the kind words! We really appreciate the review, and are so glad to hear you're loving the app. We definitely pride ourselves in offering top-notch customer support, so we're very happy to hear that you were able to get an awesome experience from some of our great specialists! Please let us know if we can help with anything else!
Sept. 18, 2020
Very useful to get real feedback and new ideas from the customer what they want. I recommend this all Indian stores
Thanks so much for your kind words, and please let us know if you need anything else! We are always standing by to help. :)
Sept. 7, 2020
Love this app. Getting some quick feedback at the checkout makes it so much easier to understand purchase decisions. Brilliant!
Hey there, thanks so much for the review; we're so happy to hear you're loving our Post-purchase survey app! We look forward to seeing your continued success. You can also reach out to our support team - they're willing to help however they can! They are capable enough to do minor style changes - if you had anything in mind :-)
Sept. 5, 2020
This app is amazing. It's allowed me to ask my customers questions that have helped me SO much with running ads as well as our business overall. Thanks :)
Thank you so much for taking the time to leave us this amazing review.
Sept. 3, 2020
This App works really well, easy to set up and very clean. Worked exactly as expected with no stress and I check it often. My only wish is that I could delete customer feedback more than one at a time, they build up quick!
Thanks so much for the kind words! We really appreciate the review and are so glad to hear you're loving the app. Thank you for bringing to our attention that you want the option to remove feedback in bulk. No worries though! I've flagged this as a feature request to our Product Team. If our product team decides to implement this, we'll get in touch! Let us know if we can help with anything else.
Aug. 26, 2020
Gamechanger for my business! I am just starting my online clothing store so it provides vital information about my customer experience including how they found my store and overall feeling about my brand. Very simple to install.
This review made our day! We are thrilled that you're getting great responses from your customers. Thank you so much for taking the time to leave us this amazing review! If you face any issues with Shopify, feel free to reach out to us for professional help!
Aug. 19, 2020
Really easy and simple to install. Also much required by store owners what the customer experiences from Ordering to delivery,
Thank you so much for taking the time to leave us this amazing review.
July 18, 2020
See i normally don't type reviews but wow it was so easy to set up, thanks for making it freeeeeeeee
Hi there! Thanks so much for taking the time to leave us a review. We're glad to hear that you were able to get some assistance from our awesome support team! We appreciate the kind words. :-) Please let us know if we can assist with anything else! We look forward to seeing your continued success!
July 4, 2020
Love this app! Helps me get some immediate feedback from my customers about how they heard of us and what they are looking for from us! SO useful and so easy to set up!
We are so grateful for your kind words. Thanks for sharing your review with us and the Shopify community.
July 2, 2020
I use this app to ask how the experience was on my store and at checkout, it's been really useful to get insights. The app works great and I thoroughly recommend.
We are so grateful for your kind words. Thanks for sharing your review with us and the Shopify community.
June 30, 2020
I love this app. I've used it on multiple stores to better understand my customers. This app has made me thousands of dollars no doubt!
Thanks so much for the kind words! We really appreciate the review, and are so glad to hear you're loving the app. Best of luck with your business! :)
June 26, 2020
I use this for our website, delugames.com and it is perfect! We sell a tailgate game and I want to know how people heard about us, so I just ask two basic questions. It is really easy to use and provides me with great responses. It is so easy to set up, install, and unintrusive to our customers. I love it! I also get a pretty high response rate which is great!
Hi there! Thanks so much for taking the time to leave us a review. We're glad to hear that you were able to get some assistance from our awesome support team! We appreciate the kind words. :-) Please let us know if we can assist with anything else! We look forward to seeing your increase in positive customer feedback while using our app!
June 25, 2020
Thank you for excellent Tech Support/Customer Service, very much appreciated. Looking forward for your updated PRO version.
The app looks great on your store! Thanks so much for the review, and please let us know if you need any assistance :D
June 22, 2020
I love the fact that HulkApps gives you a workable app with all the features completely free. We were actually paying for additional services, apps, and platforms, and we've switched to the HulkApps for almost all of it. I ran into my first issue recently and they were so fast and professional about fixing it, keeping me diligent on updates. Excellent customer service, excellent app, and excellent features make this a complete 5-star option you should use.
Thanks so much for the kind words! We really appreciate the review and are so glad to hear you're loving the app. We definitely pride ourselves on offering top-notch customer support, so we're very happy to hear that you were able to get an awesome experience from some of our great specialists!
June 19, 2020
This was super easy to use and exactly what I needed! I didn't need a bunch of bells and whistles and this fit what I was looking for perfectly.
Thanks so much for the kind words! We really appreciate the review and are so glad to hear you're loving the app :)