PostCo Returns & EU Withdrawal

The onboarding process with Melisa was very smooth and she was always helpful and responsive. The app itself is very easy to use and we have not had any major issues so far. There are a lot of different rules and customisation options as well which is great!

EDIT: PostCo did get in touch with me and refunded the shipping charges that we incorrectly received. I'm still unhappy that we were being charged for return shipping fees for the past 8 months, and would have continued to do so had we not noticed and reached out to them. When I asked why this went unnoticed for so long, they apologized but no explanation was given. The app is otherwise very user-friendly and easy to use. It has certainly made our return process smoother. As our issue has since been resolved, we'll continue to use the application for our store, and I recommend it to other merchants, however, do be aware of any return shipping charges if you integrate your post account, and ensure you are refunded accordingly. We will be removing PostCo. from our website. We have integrated shipping, so the customer has been paying for return costs, and then we have also been getting billed for return fees on our monthly invoice. It won't allow us to switch off integrated shipping through the app either.

Highly recommend this app for any fashion eComm businesses. The apps support team will always go above and beyond to help customise your portal to suit your businesses needs. There is rarely anything they cant do! Very quick to respond and so helpful. The app makes returns easy and seamless and allows you to charge customers for return shipping domestically and internationally which we feel like most other Returns Portal are lacking. Highly recommend.

I really like the features this app offers! it seems very easy to use and install, and it has videos to follow to help with setting up your account. It also has a nice customizable return portal which I think is straight forward to use

I'm so excited to find PostCo 360! I was managing returns and exchanged manually and it was so much work. I am so happy to have an app that does it all for me. And Fara was amazing at walking us through how everything works and helping us get onboarded!

The transition to using Post Co has been seamless! The staff were very supportive with the set-up, super prompt with replies and always happy to help - special thank you to Felicia! The interface is user-friendly and easy to set up. --- Adding to this, we've now been with Post Co for 3 years and would still recommend. The support team continues to be incredible, even helping us quickly develop a feature we needed for a separate app integration.

We transitioned to them recently and the process was seamless. The staff was very helpful and friendly. The interface is very user-friendly as well.

A mighty app with bells and whistles we need to make returns and exchanges seamless for our customers. Their support team members are friendly and responses are prompt and helpful.

The app is very user friendly, our team have picked up on how to use it very quickly and our customers are loving the easy return process. The staff are also very friendly, helpful and quick at replying, special shout out to Nick and Melisa, you've been amazing!

Fabulous App. The support is outstanding, so much help was given to us to make sure the setup was exactly what we needed. Way more advanced than other Returns Apps we had tried - lots of logical options to save time and automate things that would otherwise involve lots of human hours. Overall - great app and it works very well. The Support from Melisa and her team has been top-notch!

Great and easy service once everything is set up. The team is also very helpful and quick to respond to queries!

Since switching to PostCo. our returns process has been dramatically simplified for both us and our customers. At first, it can be a little fiddly getting everything set up to the store and policy specifications, but Melisa's induction and ongoing support from both Melisa and Nick made it a breeze. Support responses are timely and a majority of enquiries have been resolved with ease and clarity. Integrating with Australia Post was also quite simple. You will need a merchant account with them to integrate otherwise there is a manual mail-in option to get started. The FAQs had a good step by step on the set-up. I would recommend to anyone using this app for the first time to allow 2-3 weeks of returns to go through to find any pain points ( all stores are different! ) and tweak as you go. We recommend this app 100%.

We migrated over to PostCo 360 from a different app. Rachel was super helpful with onboarding our team and assisting with any questions or requests we had. Our team is enjoying the back end side of things. Thank you!

Hey! We switched to PostCo 360 and it's been really good so far! Have it for a few months and no complaints at all. Customer service is great! Will go up and beyond to make sure you are satisfied. Recommend to anyone that needs a Return/Exchange app

PostCo 360 has made handling our returns so straightforward and easy - for both the customer and us (so much less back and forth over email!). Easy to personalise and keep on brand and the team are always on hand for any problems and questions we have.

Highly recommend! Being a ring brand we get a lot of people wanting to exchange sizes. Initially we had a manual system that was time consuming and just a pain. I heard about PostCo through a friend and have absolutely zero regrets! It's made our whole returns & exchange process so simple and freed up a lot of time for us to work on other areas of our business. You can set up custom rules specific to your business which has been unreal! Melisa has been our main point of contact and she is absolutely AMAZING! Quick to fix any problem and took the time to set up the whole platform with us. Cannot thank you guys enough!

We have been using the AP for a month so far and have found it has saved so much time with customer service, it is so easy to use and follow.

The best returns app on the market. Nick and the team are super helpful with setup and are constantly updating their app. Customers are loving they can create exchanges immediately and my team are loving that these orders are automatically created. Overall 5/5!

We transferred over from a larger returns provider because they were too expensive. Come to find out, PostCo 360 can do everything that our old larger app can do at a fraction of the price. On top of that, Rachel was so helpful and made the setup so easy.

Thank-you Melisa for an excellent one on one demo. She took me through the app showing me all the important features and how they could best apply to my brand. I look forward to using PostCo 360 to build strong customer relationships through EASY online returns!