PostPilot Direct Mail Platform
PostPilot has received a mix of positive and negative reviews from users. On the positive side, many users have praised the platform for making direct mail marketing easy, efficient, and effective. They appreciate the intuitive platform, the support from account managers, and the significant results in terms of return on ad spend (ROAS). Users have mentioned that PostPilot has helped them plan and execute successful campaigns, improve customer engagement, and integrate seamlessly with platforms like Shopify and Klaviyo. Additionally, the design team has been commended for delivering high-quality creative with quick turnarounds. However, on the negative side, some users have criticized PostPilot for its obstructive cancellation practices, mentioning difficulties in canceling subscriptions and unresponsive support emails.
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Sketchy cancellation practices... BEWARE. I've signed up for them twice along the years for a brief period that I need to send postcards. Both times when I go to cancel my subscription that you're unable to cancel on your own, and instead send an email to their support email (which they never respond to unless you loop in an account manager) they request that I either hop on a call or fill out a form, which 4 emails deep they've yet to provide said form. They intentionally make it hard to cancel even after asking multiple times. Their cancellation practices are unnecessarily obstructive and inconsistent with their own marketing. “You can easily change plans or cancel at any time.”
Such a great process, from initial call to flighting our first campaign. The Post Pilot team made everything not only easy, but also clear in terms of segments, measurement etc. We are already planning how we can expand the program.
PostPilot has made direct mail easy, efficient, and effective for our small team. They've helped us plan and execute a program that truly delivers. The platform is intuitive, and we feel genuinely supported by our account rep, Julio, who is deeply invested in our success. In just a few months, we’ve seen some of our strongest direct mail ROAS from our PostPilot campaigns, and we’re excited to keep growing together.
PostPilot has transformed how we handle direct mail. It removes the usual friction and replaces it with a buying experience that’s fast, easy, efficient, and backed by clear Shopify attribution that actually proves ROI. Special thanks to our account rep, Julio, who consistently provides clear and strategic recommendations for our goals.
I've gotten some really great results running retention campaigns with PostPilot. I'm looking forward to creating some automations for the coming months and some standalone campaigns for testing some of our best audiences. You should give PostPilot a try!
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