PostPilot Direct Mail Platform

PostPilot is an incredible partner. The team provides true white-glove service, is incredibly responsive, and makes every step of the process feel seamless. Nicole and the team are a pleasure to work with, and I always feel supported. Highly recommend!

PostPilot has become an essential app in our DTC marketing stack. From an automations/flow standpoint as well as results dashboard, it truly functions like a Klaviyo or Meta, but for direct mail. Based on the results, I'm looking for ways to send more postcard flows as they have become consistent revenue-generating assets that require very little ongoing work by our team. Our account manager Horacio is always bringing great ideas on how we can get more out of the partnership.

This app has changed out business in terms of retention. The staff, the user ability all of it. 10/10.

PostPilot has been an amazing tool for our marketing strategy, consistently showing great results rooted in strong strategic initiatives from our rep, Horacio. So far, the ROI has been strong and we're continuing to ramp up our use of PostPilot into the next year.

We love working with Horacio from PostPilot.

We’ve had a really great experience working with PostPilot, and Horacio, our Account Manager, has been a big part of that. PostPilot has given us another really effective way to connect with our customers beyond our digital channels. The platform makes it easy to build targeted direct mail campaigns, test different strategies, and reach customers at key moments in their journey. It’s become a valuable part of our retention and growth strategy. Horacio is always responsive, helpful, and proactive, and makes the whole process incredibly easy for our team. He’s great at sharing recommendations, identifying opportunities, and helping us get the most out of the platform. We’ve really enjoyed working with PostPilot and are excited to continue growing the channel with them!

We have had a great experience piloting direct mail campaigns with PostPilot. They turnaround creative very quickly and the team has been great to work with throughout even answering my frequent one-off questions. Their dashboard UI is very intuitive. We will continue working with them after our trial as the results have yielded great ROIs.

We’ve had a great experience working with PostPilot and have felt very supported by our account executive. I’ve been managing direct mail campaigns for over a decade, and the space has certainly come a long way. PostPilot makes execution incredibly easy, with a strong suite of martech integrations that fit seamlessly into our existing stack. It works really well for us.

We’ve had a great experience with PostPilot. The platform is easy to use, the reporting is clear, and it has made direct mail a much more practical part of our marketing mix. The level of support from our account manager is outstanding, very responsive, proactive, and willing to help us think through new campaign ideas rather than simply providing the software. We’ve been able to test different audiences, offers, and creative approaches while having a team behind us that understands ecommerce and how direct mail can complement our digital marketing. Overall, PostPilot has been a great partner and I would definitely recommend them to other brands looking to add or expand direct mail.

We've gotten great results from several campaigns with PostPilot and have been truly impressed with their team. They are thorough, thoughtful, reliable, and very knowledgeable. Highly recommend.

We love working with PostPilot and especially Mikaela. Such strategic and thoughtful partners who push our business forward.

PostPilot has been a fantastic partner for our team. Taylor Casalanguida consistently brings thoughtful optimization recommendations, fresh testing ideas, and a proactive approach that helps us continuously improve performance. Her responsiveness, strategic thinking, and commitment to our success make PostPilot a valuable extension of our team. Highly recommend both the platform and the people behind it.

We've had tremendous success with PostPilot and have been impressed with both the platform and team behind it. We've seen strong, measurable results across campaigns - including a recent winback campaign that generated more that $408K in revenue at a 10x ROAS. What really sets PostPilot apart is their partnership - the entire team is incredibly responsive, proactive and strategic. They actively work with us to identify opportunities, test new approaches and improve performance making them a valuable part of our customer acquisition and retention strategy. Highly recommend for brands looking for a DM partner that combines strong performance, smart strategy and exceptional support!

PostPilot has been an amazing direct mail partner and best in class. Their incrementality tracking is the gold standard. It makes decision-making easy. Taylor is the best CSM!

PostPilot has been a great partner to our brand! Mikaela S. and her team are deeply rigorous and have helped us scale our direct mail campaigns over the last 12 months!

We’ve had a great experience using PostPilot. The platform has been a valuable addition to our marketing strategy, helping us connect with customers in a unique and effective way. It’s easy to work with, and we’ve especially appreciated having such a great support team behind us. Mikaela and team are responsive, helpful, and always willing to jump in when we have questions or need guidance. Overall, PostPilot has been a great partner for our team, and we’d definitely recommend their services!

Sketchy cancellation practices... BEWARE. I've signed up for them twice along the years for a brief period that I need to send postcards. Both times when I go to cancel my subscription that you're unable to cancel on your own, and instead send an email to their support email (which they never respond to unless you loop in an account manager) they request that I either hop on a call or fill out a form, which 4 emails deep they've yet to provide said form. They intentionally make it hard to cancel even after asking multiple times. Their cancellation practices are unnecessarily obstructive and inconsistent with their own marketing. “You can easily change plans or cancel at any time.” Edit: The co-CEO read this review and reached out to offer some free postcards. After I took him up on his offer to get some compensation for them wasting my time, he followed up asking me to "update" this review. This might be one of the reasons this is the only one star review. Take the reviews on this page with caution.

Such a great process, from initial call to flighting our first campaign. The Post Pilot team made everything not only easy, but also clear in terms of segments, measurement etc. We are already planning how we can expand the program.

PostPilot has made direct mail easy, efficient, and effective for our small team. They've helped us plan and execute a program that truly delivers. The platform is intuitive, and we feel genuinely supported by our account rep, Julio, who is deeply invested in our success. In just a few months, we’ve seen some of our strongest direct mail ROAS from our PostPilot campaigns, and we’re excited to keep growing together.

PostPilot has transformed how we handle direct mail. It removes the usual friction and replaces it with a buying experience that’s fast, easy, efficient, and backed by clear Shopify attribution that actually proves ROI. Special thanks to our account rep, Julio, who consistently provides clear and strategic recommendations for our goals.