American Rebel Co. review for Postscript SMS Marketing

Jan. 6, 2022

As a brand-new user of SMS apps like Postscript, I can say one thing for certain – their customer support is top-notch. I messaged using their chat feature. Porshai from Postscript responded promptly. Over the course of 45 minutes, I then proceeded to bombard her with 13 detailed questions about functionality and settings. She answered each of them in a complete, thorough, and easy to understand manner. I could not be more impressed with Postscript’s customer service. In fact, the day before I emailed them with some simple questions and received a prompt response also. So far, I really like Postscript. It’s very robust, easy to use and it appears to work flawlessly in my tests. While I give Postcript’s customer support 5 stars, I have to rate the overall app as 4 stars for one reason. It lacks the ability to sync email addresses into the Shopify customer database. I don’t need Postscript to do any email marketing for me, but I do need a way to automatically sync customer email addresses it captures in its email pop up. Let me explain - the way it stands now, a customer completes a Postscript pop up entering their email address, however the customer’s email is not synced with anything so I have to manually download a CSV file within Postscript then manually upload the emails to Shopify’s customer database. The only way around this is to integrate Postscript with Klayvio and Klayvio can auto-sync the email addresses into their email marketing app. I checked SMS Bump and they have the same issue – you need Klayvio to auto-sync emails. Perhaps Zappier can work to integrate Postscript with Shopify’s email database but I have to look into it. In summary, if automated email syncing between Postscript and Shopify is not critical for you and you don’t mind uploading the captured emails yourself, then I highly recommend Postscript and give it 5 stars – and if you have any reservations, reach out to their customer support which I am sure will be amazing.