Postscript SMS Marketing
The reviews for this Shopify app are quite mixed, with both positive and negative feedback from users. On the positive side, users appreciate the ease of building out flows, creating campaigns, and segmenting lists. The support team is often praised for being helpful, quick, and reliable, with specific mentions of team members like Taylor, Meg, and Elizabeth providing excellent assistance. Users also like the ability to A/B test popups and the advanced tools available for SMS marketing. However, on the negative side, there are several complaints about the app charging fees even when users haven't used the services, lack of transparency in billing, and difficulties in canceling subscriptions. Some users have also expressed frustration with glitchy features, unreliable customer service, and issues with message delivery. Overall, while the app has its strengths in functionality and support, there are areas that need improvement to enhance user experience and transparency in billing practices.
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App won't approve you and then will charge you for services you never used and never approved and refuse to give you a refund. No real customer service. Total scam. Do not download.
I used this in 2023 with good results, decided to use it again for an SMS campaign. The app is glitchy, random lines of code are often in the app and changes don't save consistently when I am creating messages or popups. Additionally, I tried to use their template automation for a winback campaign I am now on my 3rd conversation with support because the triggers aren't set up right. Unimpressed with the app, especially for the price.
This app just stole $500 from my account as a service fee which means whether you use the platform or not you are charged $500 upfront plus per minute. They are very expensive and dishonest. Do not do business with them.
they offer a "free plan" but charge you $49 even if you didnt send any text messages. a scam for small business owner, this fee wasnt included in the free plan when i signed up
I LOVED Postscript. And then this year they instituted a new monthly charge in ADDITION to charges per message sent. I enjoyed the $200 credits plan for years. Then they MADE me choose the new pans, even though I had credits through March 2. Not happy. I had to uninstall to receive my refund.
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