Postscript SMS Marketing
Build incremental revenue and scale relationships with SMS
Rating
4.7
feedback
1,141
chart
#3,590
Reviews Over Time
App Ranking
Time spent using app
-
Less than an hour
1%
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Less than a day
10%
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Less than a month
27%
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Less than a year
52%
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More than a year
10%
Reviews Summary
The reviews for the Postscript Shopify App are mixed, with both positive and negative feedback from users. Positive aspects highlighted include the ease of building out flows, creating campaigns, segmenting lists, and A/B testing popups. Users also appreciate the helpful and quick support provided by the app. On the other hand, negative themes include issues with unexpected charges, lack of transparency in billing, poor customer service response times, and difficulties in canceling contracts. Some users expressed frustration with being billed for services they did not use or facing challenges with the app's functionality.
Highlights
Review RSS Feed
All reviews
April 16, 2026
they offer a "free plan" but charge you $49 even if you didnt send any text messages. a scam for small business owner, this fee wasnt included in the free plan when i signed up
Feb. 23, 2026
I LOVED Postscript. And then this year they instituted a new monthly charge in ADDITION to charges per message sent. I enjoyed the $200 credits plan for years. Then they MADE me choose the new pans, even though I had credits through March 2. Not happy. I had to uninstall to receive my refund.
Jan. 16, 2026
Updating my review from a few years ago as customer service has gone downhill or almost nonexistent. Technical products like this that are prone to glitches need actual customer support. I reached out via email in November and it took days to hear back. Who wants to go back and forth via email over the course of days when it could be solved in minutes? And replacing it with AI support is a leap backward.
Nov. 28, 2025
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