Postscript SMS Marketing
The reviews for this Shopify app are quite mixed, with both positive and negative feedback from users. On the positive side, users appreciate the ease of building out flows, creating campaigns, and segmenting lists. The support team is often praised for being helpful, quick, and reliable, with specific mentions of team members like Taylor, Meg, and Elizabeth providing excellent assistance. Users also like the ability to A/B test popups and the advanced tools available for SMS marketing. However, on the negative side, there are several complaints about the app being glitchy, changes not saving consistently, and issues with template automation and triggers. Some users have expressed frustration with the pricing structure, hidden fees, and lack of transparency, leading to dissatisfaction with the overall experience.
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I used this in 2023 with good results, decided to use it again for an SMS campaign. The app is glitchy, random lines of code are often in the app and changes don't save consistently when I am creating messages or popups. Additionally, I tried to use their template automation for a winback campaign I am now on my 3rd conversation with support because the triggers aren't set up right. Unimpressed with the app, especially for the price.
This app just stole $500 from my account as a service fee which means whether you use the platform or not you are charged $500 upfront plus per minute. They are very expensive and dishonest. Do not do business with them.
they offer a "free plan" but charge you $49 even if you didnt send any text messages. a scam for small business owner, this fee wasnt included in the free plan when i signed up
I LOVED Postscript. And then this year they instituted a new monthly charge in ADDITION to charges per message sent. I enjoyed the $200 credits plan for years. Then they MADE me choose the new pans, even though I had credits through March 2. Not happy. I had to uninstall to receive my refund.
I gave it a try and here is my assessment of the app: It has good ideal features, two major issues: 1. Techs support is terrible. If the question cannot be answered from the AI support system, then no human will contact you. I'm still waiting. I give it credit, the AI system is good, but not that good. 2. No dynamic cross syncing between the app and the the SMS Shopify users. Meaning, if a user signs up through Postscript, the Shopify profile is not updated. If a user signs up via Shopify, then you have to manually import. This needs to be dynamic.
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