Postscript SMS Marketing
The reviews for this Shopify App are quite mixed, with both positive and negative feedback from users. Positive aspects include ease of building flows, creating campaigns, segmenting lists, and A/B testing popups. Users appreciate the helpful and quick customer support provided by the app. However, negative themes include issues with billing, lack of transparency in pricing, glitchy app performance, poor customer service, and difficulties in canceling subscriptions or getting refunds. Some users also mentioned problems with SMS delivery and system errors.
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App won't approve you and then will charge you for services you never used and never approved and refuse to give you a refund. No real customer service. Total scam. Do not download.
I used this in 2023 with good results, decided to use it again for an SMS campaign. The app is glitchy, random lines of code are often in the app and changes don't save consistently when I am creating messages or popups. Additionally, I tried to use their template automation for a winback campaign I am now on my 3rd conversation with support because the triggers aren't set up right. Unimpressed with the app, especially for the price.
This app just stole $500 from my account as a service fee which means whether you use the platform or not you are charged $500 upfront plus per minute. They are very expensive and dishonest. Do not do business with them.
they offer a "free plan" but charge you $49 even if you didnt send any text messages. a scam for small business owner, this fee wasnt included in the free plan when i signed up
I LOVED Postscript. And then this year they instituted a new monthly charge in ADDITION to charges per message sent. I enjoyed the $200 credits plan for years. Then they MADE me choose the new pans, even though I had credits through March 2. Not happy. I had to uninstall to receive my refund.
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