Postscript SMS Marketing
Build incremental revenue and scale relationships with SMS
Rating
4.8
feedback
1,969
chart
#2,321
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July 14, 2023
Great platform and great support. Sometimes the UX can be a little clunky but nothing that can't be improved. Definitely a must-have for all stores.
June 26, 2023
What I love the most about Postscript SMS marketing is how quickly the team responds when I have questions to ask in the chat. There's no waiting time and they're super helpful. Even if you have questions on the weekends they get back to you first thing on monday via email.
June 7, 2023
Pros: the customer service team via support chat is great. Wait times are super fast and I have solved many problems with their help! I also love the product back in stock feature is one of the options rather than an entirely separate app. Also really like the updated automations that were written for us. Cons: A few more touch points during onboarding would have been good, and there's a few key metrics I feel are missing from analytics
May 15, 2023
First off, the pricing and more importantly, the customer service from Postscript is vastly superior to anything out there. Theyre always available to help with things when needed. For the most part, the user experience is pretty self explanatory and easy to build campaigns with. Most campaigns take like, 20 minutes or less to put together. It's not quite 5 stars for me simply because I've spent an hour designing 2 separate flows with responses to customers replies and both times the campaign never completed. The most recent of these went out to 6.8% of my list when it was supposed to go out to 100% of subscribers. It was a huge waste of my time and due to the time sensitivity of the message, couldnt be sent out later. Just be aware that the service isnt fully functional ALL the time.
Aug. 2, 2022
Faith has been such a big help! I am still familiarizing myself with the platform but she has walked me through necessary steps and even created a video showing how to create a coupon. Great support! I do think the platform is hard to navigate and not super user-friendly but that might change the more I use it!
Nov. 30, 2022
PS has great Customer Service -- they are super responsive and want to help solve any and all questions that us customers havw!
March 22, 2022
Im not computer savvy so navigating this app is a little hard. I do appreciate the tech chat for help.
Jan. 19, 2022
Customer support has been great, they're really responsive and able to deal with the issues I've encountered!
Jan. 6, 2022
As a brand-new user of SMS apps like Postscript, I can say one thing for certain – their customer support is top-notch. I messaged using their chat feature. Porshai from Postscript responded promptly. Over the course of 45 minutes, I then proceeded to bombard her with 13 detailed questions about functionality and settings. She answered each of them in a complete, thorough, and easy to understand manner. I could not be more impressed with Postscript’s customer service. In fact, the day before I emailed them with some simple questions and received a prompt response also. So far, I really like Postscript. It’s very robust, easy to use and it appears to work flawlessly in my tests. While I give Postcript’s customer support 5 stars, I have to rate the overall app as 4 stars for one reason. It lacks the ability to sync email addresses into the Shopify customer database. I don’t need Postscript to do any email marketing for me, but I do need a way to automatically sync customer email addresses it captures in its email pop up. Let me explain - the way it stands now, a customer completes a Postscript pop up entering their email address, however the customer’s email is not synced with anything so I have to manually download a CSV file within Postscript then manually upload the emails to Shopify’s customer database. The only way around this is to integrate Postscript with Klayvio and Klayvio can auto-sync the email addresses into their email marketing app. I checked SMS Bump and they have the same issue – you need Klayvio to auto-sync emails. Perhaps Zappier can work to integrate Postscript with Shopify’s email database but I have to look into it. In summary, if automated email syncing between Postscript and Shopify is not critical for you and you don’t mind uploading the captured emails yourself, then I highly recommend Postscript and give it 5 stars – and if you have any reservations, reach out to their customer support which I am sure will be amazing.
Dec. 21, 2021
Customer service was really helpfull. Thank You :) .......................................................................................................................................................................................
Dec. 2, 2021
I've had some issues with Postscript accidentally filtering our messages which has been hard but Michael from customer support has been such a great help with everything in regards to getting this problem figured out.
Nov. 8, 2021
I just downloaded this app, seems like there's a lot that you can do with is, the customer service was great so I'm looking forward to seeing how it will help the store drive subscribers.
Nov. 5, 2021
Postscript's onboarding and support team have been incredibly helpful and a joy to collaborate with!
Oct. 6, 2021
I am a returning customer. When i initially signed up i wasn't the person running marketing for my company. now that i am i needed a system that was easy to use and understand. I spoke with mike in sales he encouraged me and made me feel like i could do this on my own and he was right. Then when i needed help i spoke with taylor via chat and he was amazing. Im glad i decided to sign back up
Sept. 2, 2021
my experience with postscript has been so-so thus far. Customer support is great but my popup messages do not seem to be working due to some backend issue [which is currently getting looked at] Also would be nice if the popup template was a bit more user-friendly and template-based rather than having to code any custom visualizations.
Aug. 30, 2021
I just found this app today, I have had a little struggle setting it up but the app itself has been easy to navigate, I reached out to customer support who insured me that my issue was being dealt with in a timely manner. Great Customer service and I am glad to be doing business with them.
June 23, 2021
Sylvia, Tyler, and Morgan have been great resources when the app gets a little confusing! Though the app itself is generally pretty easy to use. Any confusion on our end was mostly about when you schedule campaigns vs when you are billed for them.
May 24, 2021
Better than Attentive & Klaviyo. My current top choice as an SMS vendor. Extremely fast customer service.
May 14, 2021
I switched to this app from another text app and I am glad I did. I found it easy to use and is helping me grow my text list. I also liked the free 30 day trial which helped me get familiar with the app and made it easier when it was time to choose a plan that suited my needs. I had to take off a star because it's not that easy to insert gifs. The other app I switched from had a library of gifs to add to your messages but with postscript you have to go to another website to save the gif you want and then upload to postscript. I was having an issue uploading the gifs and reached out for help. Tyler helped me right away and stayed on the chat with me until we got it fixed. The customer service was great and he was very helpful! Thanks!