Postscript SMS Marketing

This app just stole $500 from my account as a service fee which means whether you use the platform or not you are charged $500 upfront plus per minute. They are very expensive and dishonest. Do not do business with them.

they offer a "free plan" but charge you $49 even if you didnt send any text messages. a scam for small business owner, this fee wasnt included in the free plan when i signed up

I can't believe the lack of customer service. NO ONE is available on chat and no response from your email team either. What a colossal disappointment!

It never works

They charge $25 even if you havent sent any text marketing out, trying to find another text marketing app to go with

I thought I liked Postscript, until their customer support team told me I was able to cancel and out of contract before I apparently was. The fun part, they do not include your contract anywhere in their platform billing, so if you have been with them for three years like I have and decide you want to move on - you basically have to dig through files to ensure you are out of contract (which for me was yearly and rolled into another YEAR LONG term). The day before the next billing cycle starts I tried to confirm I am uninstalled and won't be charged in February, but the joke is on me. Turns out their customer support is terrible. Don't use this service.

Dont fall for their scam.... This app advertise a plan at 0$ but they charge you 25$ even if you dont use it and refuse to refund it. The use a loophole of advertising free but its not free its 25$ a months even if you dont use it. I downloaded it and wanted to see the features but I didnt use it and they charges me 3 months which they refuse to refund. Such a bad customer service and business model it should be illegal to advertise a 0$ plan if its 25$ minimum that you are being charge anyway

I thought i experienced bad customer service. This is by far the worst. Horrible customer service. Would not recommend it to anyone. The sale tried to get me to sign the contract but they have 0 customer service, especially for the lower plan, I am not sure about the other plan. Also, people seem to be not knowledgeable. I want to get out of the contract.

Their terms on rollover credits is not obvious. You have to read their terms of service. My bad for not doing so but I reached out because I spent $200/month for 9 months not knowing and trying to stockpile my credits - so $1800 and they were unwilling to help me recoup any of my wasted money or credits.

Canceled my subscription and was still getting chsrged

STAY AWAY OF THIS APP! Their customer support is terrible. We have a problem verifying the TOLL number which said not to approve our account because related to "sells products considered to be prohibited content". We have nothing to do with weed or alcohol, just a beauty supply. We reached out to them twice, not even a solution, sending us a bunch of bsh!t instructions and left.

is not working for my customers! i got no help to translate in Norwegain. Sms code is not working and email for weeks!

I have been a postscript customer for 1.5-2 years and I would highly recommend not using them. I've found other service providers who give 100x better service at a much lower price. I'm perplexed as to how this software has a 4.9. They have been charging us for 6 months even though we expressed that we want to unsubscribe. Post billing us for no usage for 6 months, after uninstalling the app they have billed us almost 2000$ in a month. I am deeply disappointed in how shopify allows such companies to bill us in such a fraudulent ways. Topping all of this off, is their support who will never try to solve the problem and will reroute you to their sales and legal teams who will only try to retain you for longer by baiting your own money. I've not found such a terrible app all my life and I would caution any shopify owner on using postscript.

If I could give this app zero stars I would. My company has been using this app over a year and the experience is the worst. Taking money from small business owners and not delivering is the worst form of business practice. Whenever we text our customers the messages are not being delivered but your company is getting compensated. We reached out to customer service to get a resolution and instead of assisting my company we received the run around. Some of my customers aren't receiving our marketing messages and your company needs to reimburse us.

Tedious to navigate. Customer service lacking, usually takes days and several reps, to answer most simplest concerns.

I changed to their new plan - "charge by usage" - like four days ago, to save some money because I didn't use SMS Marketing as much. I went from paying $50 a month, to being charged $987 in three days out of nowhere. I literally sent out two campaigns and have 511 subscribers. Before this, I used this app occasionally and it went well, but this was outrageous.

I used to LOVE this app, until they change their billing, I currently have only 400 sub on my list, I was paying $25 a month for 2500 credits, which was good for my growing business, I decided to try their free plan little did I know I'll be charged .15 for each text. Which is so unfair!!! I hate that I switch my plan. I'm going to find another provider that cares!! Not fair for growing businesses!!!!

Shiny modern app but it does not sync well with Shopify and it is deceptive. They don't mention that "international" SMS is 10 times (yes TEN times) the cost of US SMS. It's not mentioned on their app listing nor on their pricing page, only hidden away in the documentation. By international it literally means any other country so if your store is strictly restircted to US you're better off with one of the other SMS apps.

I have used Postscript for 1.5 years now. We have had TONS of issues, but support was usually there to help. I should've left the app months ago when campaigns were supposedly sending (and I was paying to have them sent), but no one was receiving them. Postscript brushed it off like it was a one time error and fixed campaigns. Without me noticing that no one on our team received campaign I would have never know it didn't get sent out correctly. However, that is not why I would not recommend. I would not recommend because since we started with them we always had the same short code... A short code is text blank number with blank word to sign up for our texts. We noticed that although people would text the number our list wasn't growing.... turns out another brand with similar name purchased our short code, so they were getting all of our subscribers. Postscript NEVER told us that our short code was no longer offered by them. We emailed them to see why our short code wasn't working and they said they are no longer offering them. We would need to pay $1,000 A MONTH if we want to use our short code that was previous free. They said they sent emails letting people know short codes were going away, but I did not receive a single email. This is a huge deal and not something that should've been emailed or brushed off as not a big deal. They should have had a pop up check box in app, so that everyone had to acknowledge that it was not being offered anymore. I personally think they did not inform their customers because they didn't want a mass amount of customers leaving. Unethical in my opinion. Overall I would not recommend. I would recommend Klayvio or Attentive.

Picked a plan and got a free trial. Spent hours learning how to use it with the videos. Then one day they just shut it off. Said I did it. I didn't even know it until I checked on it. This right before Christmas. Blamed me and said someone on my team must have done it. I am my team. So I know I didn't do it.