PostShip Order Tracking
Postship Order Tracking
Rating
4.4
feedback
50
chart
#130
Reviews Over Time
App Ranking
Time spent using app
-
Less than an hour
4%
-
Less than a day
4%
-
Less than a month
28%
-
Less than a year
58%
-
More than a year
0%
Reviews Summary
The reviews for the PostShip app are mixed, with both positive and negative feedback. Positive aspects include efficient order tracking, fast status updates, helpful features like correcting shipping addresses, and good customer support. Users appreciate the app's ease of use, tracking page design, and notifications to customers. However, negative reviews mention issues with hidden charges, poor user experience, lack of response from support, delayed order status updates, and difficulties with email notifications. Some users also expressed concerns about the authenticity of reviews.
Highlights
Rating Breakdown
Review RSS Feed
All reviews
June 26, 2024
i was testing this app and was in free plan. i had added tracking in only 4 orders and they charged me for premium plan. even if they show up to 100 orders are free.
We reviewed your account and noticed that we've processed 269 orders for you. As outlined in our billing policy, our charges are based on the number of orders processed, not on tracking as you may have understood. We apologize for any confusion this may have caused. Given the misunderstanding, we're initiating a refund for the charged amount. Please let us know if you have any questions about our billing structure.
June 12, 2024
May 8, 2024
This app is a Waste of Time, Firstly the user experience is poor, the email notifications and SMS notifications after I had spent an ample amount of time customizing them to my liking and testing them and saving them within a few hours it was GONE I had to start from the beginning (not the biggest issue) The biggest issue comes from the Department that is supposed to fix your problems, the contact support team, its a Joke, First they dont reply AT ALL I WAS WAITING FOR A REPLY FOR 7 HOURS, SEVEN! AND I AM STILL WAITING. THEY HAVE SEEN THE MESSAGE BUT CHOSEN NOT TO REPLY. Moreover the status changing of an order takes a load of time, and there are only two options for it (out for deliver & delivered)! then the MOST INFURIATING PART the emails and SMS would NOT GO THROUGH THEY WOULD NOT AND WHEN I ASKED FOR THER HELP THEY GHOSTED ME, ITS LIKE YOU ARE CHATTING WITH A TOXIC EX, Maybe they will up their service for you guys because they sure as hell didn't for me.
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