POWR | Appointments Booking
POWR: Appointment Booking Calendar App
Rating
4.0
feedback
8
chart
#8,208
Reviews Over Time
App Ranking
Time spent using app
-
Less than an hour
12%
-
Less than a day
0%
-
Less than a month
38%
-
Less than a year
12%
-
More than a year
25%
Reviews Summary
The reviews for this Shopify app are mixed, with both positive and negative feedback. On the positive side, customers appreciate the helpful customer service provided by representatives like Richcarde, who are knowledgeable and quick to resolve issues. Users also find the app easy to use, with an intuitive interface and responsive support team. However, on the negative side, some customers have faced challenges with slow and unhelpful customer service, as well as issues with features not working properly. There are concerns about the app forcing users to create an account on an external website without clear consent, as well as limitations in integration with Shopify's built-in features like email lists.
Highlights
Rating Breakdown
Review RSS Feed
All reviews
March 30, 2024
Richcarde was extremely helpful, he answered my three questions not found in the FAQ's instantly in the chat on the POWR website, I highly recommend this app for any growing small business that wants strong customer support! Happy Customer, Craig
Thank you so much for your feedback + recommendation, and glad to know you're loving the experience with our app and support team😁️😃️
Jan. 25, 2024
wow. this was an absolute nightmare of an experience. the customer service is excruciatingly slow, aloof, and unhelpful. nearly none of the features worked. the "AutoResponder" feature, which is the app's name for a simple booking confirmation email that the customer receives is a "new" feature somehow? lol. and it doesn't work. like, literally nothing sends out when a booking is scheduled. they worked on it for 8 days (allegedly) and got nowhere. additionally, the booking availability is sketchy and let us book test appointments outside of the availability we specified in the settings. they told us it was bc the engineers were working on bugs (ok, so they can't do that without affecting the front end of our booking block during peak hours of operation? the customer reminder emails don't populate a logo and the text is all completely generic and has nothing to do with our business and somehow completely un-customizable unless you have the dev team do it for you? actually embarrassed that any of our customers received those reminders. when we finally had enough they gave up and offered us a refund. lol ... we hadn't paid for anything yet bc it was our first month using the app. a little communication would have gone a long way but they'll leave you hanging for a week at a time without any courtesy updates. like i said, absolute nightmare. ***UPDATE: we was also promised we wouldn't be charged for the few weeks i used the app. we were just charged on our latest bill which came through today.*** ***UPDATE: just after leaving the last update, we saw a refund applied to our account for the app charge.***
Hi there, Thanks a lot for your honest feedback, and our most sincere apologies for such misunderstanding. We were able to investigate and noticed that there was indeed some issues, which seemed to be linked mostly to your POWR account. Our dev team are currently investigating to find out if that's happening on other users end as well before pushing a final fix to it shortly. We understand your frustration, however please rest assured that our users satisfaction is, and will always remain our priority over anything else. Therefore to follow this path, we also doubled our focus on this type of issue to make sure it never happens again. Your feedback was used to alert all of our team, and can be considered as a huge part of the resolution. Hopefully we will hear from you again in the future, for a better and more fruitful experience!
Dec. 11, 2023
Great experience with this app! Had one small snafu & my customer service representative Richcarde was incredibly helpful. He was super knowledgeable & resolved everything quickly!
Using app
About 2 years
Total reviews
2
Average rating
5.0
Thank you so much for your feedback 🤩️ It's always a pleasure to read such nice words reflecting your experience with us. You can stay assured that we will keep doing our best so you can always have the best experience possible, and you're always welcome to contact us again anytime for any questions, concerns or suggestions 😊
Dec. 8, 2023
Thanx to Richcarde M. who supported me due installation and implementation of POWR. Big professional! I am not IT, just artist, so he had quite few tasks but he helped to install POWR and make it work even for artist :) I believe the app will work smoothly to book my atelier appointmens.
Thanks a lot for your review!! Although it would mean so much if you could switch the rating to 5 stars instead, as we always try to aim for perfection. Is there anything we can do on our side to deserve a 5-star instead? Anything it is, please do not hesitate to let us know and you can stay assured that we will do my best to help! Please note that you can edit the rating using the same link below😊️🙏️
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