Port Hustle review for POWR | Appointments Booking
Jan. 25, 2024
wow. this was an absolute nightmare of an experience. the customer service is excruciatingly slow, aloof, and unhelpful. nearly none of the features worked. the "AutoResponder" feature, which is the app's name for a simple booking confirmation email that the customer receives is a "new" feature somehow? lol. and it doesn't work. like, literally nothing sends out when a booking is scheduled. they worked on it for 8 days (allegedly) and got nowhere. additionally, the booking availability is sketchy and let us book test appointments outside of the availability we specified in the settings. they told us it was bc the engineers were working on bugs (ok, so they can't do that without affecting the front end of our booking block during peak hours of operation? the customer reminder emails don't populate a logo and the text is all completely generic and has nothing to do with our business and somehow completely un-customizable unless you have the dev team do it for you? actually embarrassed that any of our customers received those reminders. when we finally had enough they gave up and offered us a refund. lol ... we hadn't paid for anything yet bc it was our first month using the app. a little communication would have gone a long way but they'll leave you hanging for a week at a time without any courtesy updates. like i said, absolute nightmare. ***UPDATE: we was also promised we wouldn't be charged for the few weeks i used the app. we were just charged on our latest bill which came through today.*** ***UPDATE: just after leaving the last update, we saw a refund applied to our account for the app charge.***
Hi there, Thanks a lot for your honest feedback, and our most sincere apologies for such misunderstanding. We were able to investigate and noticed that there was indeed some issues, which seemed to be linked mostly to your POWR account. Our dev team are currently investigating to find out if that's happening on other users end as well before pushing a final fix to it shortly. We understand your frustration, however please rest assured that our users satisfaction is, and will always remain our priority over anything else. Therefore to follow this path, we also doubled our focus on this type of issue to make sure it never happens again. Your feedback was used to alert all of our team, and can be considered as a huge part of the resolution. Hopefully we will hear from you again in the future, for a better and more fruitful experience!
