Gear Grinder review for POWR Popup: Sales Popup
March 29, 2019
I installed this app and had issues from the get-go. Love their easy navigation and design options. But, it did not perform as designed. I designed a "Discount" popup whereby a visitor would need to enter their email address to receive the discount code via email. A strategy I really want to implement to grow our email list and offer our customers savings. We created a Welcome email to automatically send with the savings code for them. Upon testing the popup the customer doesn't receive the correct email. As a test customer, we kept getting the general email notifying us that "xyz@gmail" just subscribed. This is NOT what a customer is supposed to receive. Their support FAQ wasn't very helpful. Their video regarding our issue is inconsistent with what is shown on the actual navigation menu. I understand their Email Editor is in the Beta stages and bugs are probably being worked through. But, we don't have time to be a guinea pig. So, had to move onto another plug-in.
Hi there, So sorry that you ran into this issue. We had a temporary issue related to customized emails. Our engineers have just pushed a fix, and you and your customers will now receive the fully customized and designed emails configured in the app. Again, apologies for the bug and resulting confusion. We hope this helps. Please reach out with any question or concerns, and we'd be happy to help. - Teddy [email protected]
