SyVentor review for POWR Popup: Sales Popup
Jan. 16, 2020
This app has lots of bugs. If you fool around some, you can eventually get a popup posted, but there will be lots of problems along the way. And some of them simply because of the app. For example, every second time I tapped on a popup, for some reason text was selected on the popup. I tried this on the following devices: iPhone Xs, iPhone 6s, iPhone 7, Galaxy S9, Galaxy S10, Xiaomi Mi9, MacBook Pro 2012. So this is not an OS problem, or a computing problem. Somehow I managed to get two popups laying on top of one another. Not sure how I did this. After playing with this for a while, I just restored my previous theme and started again. Thank goodness I had saved it prior to trying this app. Then there is this unpublish feature. I have no idea what it means, how it works, or how to enable it. It seems to me that the term unpublish should mean stop throwing the popup. Never figured this out. I tried to delete a popup using the delete selection. It doesn't delete. Rather it says to first unsync. OK. So I unsync and tried again. Didn't work. I then deleted the URL locations for the popup thinking this may be related to the delete. Still didn't work. Then I go back and the UnSync option has reverted back to Synced! I give up! One star. I lose my $3. You shouldn't make the same mistake. If I save one person from this hassle, this review will have been worth my time. I had a second marketing app installed from a few days ago and noted that they had an option to post popups also. So I tried with that app. Got everything working inside of 30 minutes. The results are clean. I'm not going to post the name lest someone think I am only trying to promote the other product. UPDATE: The developer posted a response to my review, and I was offered the opportunity to make additional comments. These are my comments. I'm sure there are explanations for everything I mentioned. It took the developer 500 words and multiple paragraphs to offer some explanations, which is exactly my point. The app is not intuitive. Delete doesn't always mean delete. Unsync doesn't always mean Unsync. So on and so on. Modern software needs to be intuitive. Nobody wants to study a user manual and chat online to learn a piece of software that costs $3.
Hi there, Thank you so much for your valuable feedback and so sorry you had to go through all this. 2 pop-ups could be installed on one page with a different purpose. For example, one shows immediately and the second if your visitor leaves the site. That is why we have that option to install 2 pop-ups on one page. Concerning Sync and Unsync features. Our app cannot be deleted if it is synced with other apps since it will affect all of them. That is why you could see this warning about to unsync the app before deleting This feature was made for our customers who has a lot of similar apps installed on different pages/sites and it allows to apply all changes to all synced apps in one click. Please check this article for more info: https://help.powr.io/hc/en-us/articles/115002045167-How-to-Copy-a-Plugin If you want unsync your app, then you would need to click on the unsync and then click on the Publish button to save unsync changes. Concerning Unpublish. It's not a button which should do something. In our dashboard, we are showing the status of your apps: Draft - (black) This plugin is saved in your account but it was never published on a live website. Unpublished content - (yellow) This plugin is a live on your website, but your latest changes wasn't published yet. Published - (green) This plugin is published and live on a website. Any changes made to the plugin are reflected on the website. Concerning text by tapping on pop-up. Could you please reach us at [email protected] and we will be happy to sort this problem out for you. 2 pop-ups could be installed on one page with a different purpose. For example, one shows immediately and the second if your visitor leaves the site. That is why we have that option to install 2 pop-ups on one page. Concerning Sync and Unsync features. Our app cannot be deleted if it is synced with other apps since it will affect all of them. That is why you could see this warning about to unsync the app before deleting This feature was made for our customers who has a lot of similar apps installed on different pages/sites and it allows to apply all changes to all synced apps in one click. Please check this article for more info: https://help.powr.io/hc/en-us/articles/115002045167-How-to-Copy-a-Plugin If you want unsync your app, then you would need to click on the unsync and then click on the Publish button to save unsync changes. Concerning Unpublish. It's not a button which should do something. In our dashboard, we are showing the status of your apps: Draft - (black) This plugin is saved in your account but it was never published on a live website. Unpublished content - (yellow) This plugin is a live on your website, but your latest changes wasn't published yet. Published - (green) This plugin is published and live on a website. Any changes made to the plugin are reflected on the website. If you are experiencing issues with our Pop-up app or other app, please reach us on [email protected] and we will be happy to help you!
